Problems opening Studio Packaes

Question

Dear All, 
 Every time I try to open a package in Studio 2015, the following error appears: 
 The software is updated and I don't face any problem opening ITDs, XLIFF or other file formats. 
 
 The error started appearing even before installing the latest update.

Paul · Answer

Hi Mehsen, 
 
I'd run a repair installation of Studio through Windows Control panel first and see if that helps. The error messages seem to refer to many things so a more general approach seems logical. 
 
I also note you have the Jobs plugin installed. I doubt it's related but you never know as there is a problem with this plugin at the moment. Can you also uninstall the plugin as well? It probably doesn't work anyway... or does it? 
 
Regards 
 
Paul

Paul · Answer

Hi Mehsen, 
 
Do you think I could see the package? I'd like to verify whether it's ok or not as another possibility is that the package is corrupt. You can email it to me at pfilkin@sdl.com if it's ok. 
 
Kind regards 
 
Paul

Paul · Answer

Hi Mehsen, 
 
But you can't. I'd like to see the package you are trying to work with. However, if this isn't possible then I suggest you log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Paul · Answer

Hi Mehsen, 
 
I doubt it. The error messages themselves are probably not really pointing to separate problems you are having which need resolving. For example, what does Retrofit have to do with opening a package? Rather there is a problem which is triggering these messages and we can only get to the bottom of this if we can work through it with you. 
 
Please log a case as I suggested. 
 
Regards 
 
Paul

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Problems opening Studio Packaes