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I have a client who constantly gets the error message Problem when merging the contents of segment 1.

Jane Chaffer

I've client who when they try and import review file back into their project they get the above error.

We have both looked at this article multifarious.filkin.com/.../ but they are still getting the issue can anyone help with this?

They are working in Studio 2015 at have the issue with all versions of Studio.
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    Hi Jane,

    Normally this type of error will occur when some change has occurred to the Studio sdlxliff after the file was initially exported, or because of missing tags or added paragraph marks in the Word review document.

    If you can't identify this then often the best approach is to export the review file again and then copy paste the target column in the original review file into the new review file. You will lose all traceability of the changes like this but if you make sure you are happy with the content of the review file first then it won't matter.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Hi Paul, my client has come back with the following having looked at the reply you gave.

    It is not due to changes in the files - the problems lies within Studio and has been there for many years.

    And I do know of the "solution" you suggest, however it is not a possibility, as I must be able to see the changes in order to accept them or reject them. It is vital for me to approve of the reviewers comments.

    There have to be another solution to the problem.
  • 0 in reply to Jane Chaffer
    This problem is quite well know and appears, when:
    - you open the exported file in a Word version lower than 2007 (I would recommend using 2010 or newer)
    - someone changed anything in the file layout (including the width of ANY column)
    - someone applied ANY changes to the first or second column (this includes language settings, applied with tracked changes on)
    - someone changed anything in the file templates

    In order tom have NO problems importing such reviewied file:
    - DO NOT apply even the slightest changes to the file layout
    - switch the track changes off, then select first and second column, apply the proper language (source) and switch spellchecking for these columns off
    - select the target column, apply the target language and switch spellchecking ON for it
    - switch track changes on again
    - review the file
    - you may not change the tags (red codes) - neither their appearance nor their order
    - you may not write using the same formatting as the codes
    - you may not enter any line breaks there

    If you follow this steps, the reviewed file will import with no problems.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0 in reply to Jane Chaffer
    This problem is quite well know and appears, when:
    - you open the exported file in a Word version lower than 2007 (I would recommend using 2010 or newer)
    - someone changed anything in the file layout (including the width of ANY column)
    - someone applied ANY changes to the first or second column (this includes language settings, applied with tracked changes on)
    - someone changed anything in the file templates

    In order tom have NO problems importing such reviewied file:
    - DO NOT apply even the slightest changes to the file layout
    - switch the track changes off, then select first and second column, apply the proper language (source) and switch spellchecking for these columns off
    - select the target column, apply the target language and switch spellchecking ON for it
    - switch track changes on again
    - review the file
    - you may not change the tags (red codes) - neither their appearance nor their order
    - you may not write using the same formatting as the codes
    - you may not enter any line breaks there

    If you follow this steps, the reviewed file will import with no problems.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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