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Urgent: error message has hung up Studio 14 entirely!

Monique Simmer

I was editing a file in Studio 2014 and got the following error message, which has hung up Studio entirely - I can't even close it and start up again! Can anyone help me out? Am racing a deadline for today :(

<?xml version="1.0"?>

-<SDLErrorDetails time="12.09.2016 07:31:31">

<ErrorMessage>Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.</ErrorMessage>


-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.TranslationStudio.Editor</Source>

<HResult>-2147467261</HResult>


-<StackTrace>

<![CDATA[ bei Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentOutlineNode.Goto(Boolean focus) bei Sdl.TranslationStudio.Editor.EditorViewExplorerBarControl.SelectOutlineNodeInDocument(UltraTreeNode node, Boolean transferFocus) bei Sdl.TranslationStudio.Editor.EditorViewExplorerBarControl.GotoSelectedNode(Boolean focusEditControl) bei Sdl.TranslationStudio.Editor.EditorViewExplorerBarControl._tree_DoubleClick(Object sender, EventArgs e) bei System.Windows.Forms.Control.OnDoubleClick(EventArgs e) bei Infragistics.Win.UltraControlBase.OnDoubleClick(EventArgs e) bei System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) bei System.Windows.Forms.Control.WndProc(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>

</StackTrace>

</Exception>


-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>11.0.0.0</ProductVersion>

<EntryAssemblyFileVersion>11.2.4435.12</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 7 Home Premium </OperatingSystem>

<ServicePack>Service Pack 1</ServicePack>

<OperatingSystemLanguage>1031</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>user-HP\user</LoggedOnUser>

<DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>

<ComputerName>USER-HP</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>1682336 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

Many thanks in advance! 
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    Hi Monique,

    My first reaction to this would be to open the file in the Editor and then use View -> Reset Window Layout. If that doesn't help try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    And if that doesn't help then create the Project again and pretranslate the file from your TM. I don't know why you keep having this problem but I guess it might have something to do with a virus checker, or some kind of clean up tool that is interacting with the files as you write to them. I'd look at seeing whether you can add Studio to the list of exceptions for any AntiVirus or clean up tools you might be running.

    If none of this helps then I think we should log a case for you so the support team can take a look.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0
    Hi Monique,

    My first reaction to this would be to open the file in the Editor and then use View -> Reset Window Layout. If that doesn't help try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    And if that doesn't help then create the Project again and pretranslate the file from your TM. I don't know why you keep having this problem but I guess it might have something to do with a virus checker, or some kind of clean up tool that is interacting with the files as you write to them. I'd look at seeing whether you can add Studio to the list of exceptions for any AntiVirus or clean up tools you might be running.

    If none of this helps then I think we should log a case for you so the support team can take a look.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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