SDL 2017 TMs corrupt with error "string is not recognized as valid datetime value".

Question

HI Upgraded to 2017 and now my TMs are suddenly corrupt. The error message is "string is not recognized as valid datetime value". Any suggestions anyone? TIA

Jesse Good · Accepted Answer

Hi Chiara, They just released CU1 which has a fix for this problem: gateway.sdl.com/communityknowledge I recommend changing the Date and Time separator back to a dot and updating your Studio 2017 to CU1. Let me know if you still have issues after that.

Kevin Flanagan · Answer

Hi, Martti - would you be able to provide us with a TM that demonstrates this problem, e.g. by email to kflanagan@sdl.com or some other non-public means? I think this may be a SQLite issue that we can investigate.

Regards

Kevin

Paul · Answer

Hi Martti, 
 
If you are unable to create a new TM it sounds as though there is a problem with your installation. Please can you try resetting Studio first of all and then see if you can create a new TM? 
 
So rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
It sounds as though Studio is hanging onto the problem you had before so a reset might clear this. 
 
Regards 
 
Paul

Paul · Answer

Hi Martti, 
 
Can I see your TM? If it's a problem for Studio than I should be able to reproduce it and then we can fix it. If you have the exchange file that would also be useful. You can send them to pfilkin@sdl.com if this is ok? A link to the files in dropbox or googledrive would be fine. 
 
Regards 
 
Paul

Paul · Answer

Hi Martti, 
 
40Mb zipped isn't that big... but ok. No problem. 
 
Clean install... try the following. 
 
1. Uninstall Studio 
2. Uninstall MultiTerm 
 
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake): 
 
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\ 
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\ 
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ 
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 
I think that's about it for a clean install. Then reinstall. 
 
If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

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SDL 2017 TMs corrupt with error "string is not recognized as valid datetime value".