Error: An unexpected error has occurred while loading the global plug-in services

When I opened Studio 2011 Freelance Plus, at my Sony Vaio with Windows 7, I got the following message: “An unexpected error has occurred while loading the application plug-ins”, but I could work with it, although some OpenExchange applications did not run, therefore I uninstalled Studio 2011 and Multiterm 2011 and installed them again, first Studio and then Multiterm, with “Run as administrator”.

 

Then I get the following error: “An unexpected error has occurred while loading the global plug-in services” and later “Object reference not set to an instance of an object” and the Studio 2011 closes and therefore I can not work with it.

 

1) I deleted C:\Users\\AppData\Roaming\SDL\SDL Trados Studio\9.1.0.0\plugincache.xml, but with no success.

 

2) Also, I have renamed these three setting files:

Rename the setting files and run a repair installation:

  1. Close all SDL applications.
  2. Go to the following folder:
    • Windows XP: C:\Documents and Settings\[USER_NAME]\Application Data\SDL\SDL Trados Studio\10.0.0.0
    • Windows Vista/7: C:\Users\[USER_NAME]\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0
  3. There you will find the following 3 XML files that you should rename, for example with an underscore before the name:
    • BaseSettings.xml
    • Plugincache.xml
    • UserSettings.xml

After you have completed these steps run a repair installation:

  1. Click on Start > Control Panel > Programs and Features
  2. In the list of installed programs scroll to the entry SDL Trados Studio 2011 SP2
  3. Select this entry with a click and then click the Repair button.
  4. Try launching SDL Trados Studio 2011 SP2 again, but with no success too.

When I go to "Control Panel", instead of SDL Trados Studio 2011 "SP2" I find SDL Trados Studio 2011 "SP2R".

Thank you for your help.

Best regards,

María