Sdl.Desktop.Platform.CommandBars.IActionService

Question

I recently updated to TRADOS STUDIO 2017 from 2015 on Windows 10. 
 It all worked fine, but now I cannot open it because of the following error: "Service 'Sdl.Desktop.Platform.CommandBars.IActionSerrvice' could not be started" 
 Does anybody know if this is linked to a plugin problem - I think I may have wrongly installed the migration plugin Sdl.Community.StudioMigrationUtility.Integration.sdlplugin - and whether there is a quick solution rather than uninstalling Studio/licence and reinstalling the whole thing again?? 
 
 Many thanks.

Paul Filkin · Accepted Answer

Hi Mike, 
 
Can't be sure without the error stack to see what's under this error message. But it does look as though you may indeed have installed the same plugin twice, and in two different locations. Make sure you do not have this plugin installed in these folders: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Packages\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Unpacked\ 
 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Packages\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Unpacked\ 
 
c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Packages\ 
c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Unpacked\ 
 
So remove all traces of the plugin and the unpacked folder that is created in the unpacked folders when you start Studio and then doubleclick the sdlplugin file you downloaded and try again. 
 
Regards 
 
Paul

Mike Harland · Answer

Very much appreciated Paul - you were spot on and it worked like a dream. 
This was my first use of this forum, so I am extremely impressed by the quick response and solution to my problem.

Jerzy Czopik · Answer

I would suggest reading this article: gateway.sdl.com/CommunityKnowledge 
Obviously you cannot find the hidden folders.

Paul Filkin · Answer

Hi Eftychia Stamatopoulou , 
 
If you have never installed any plugins that I think a reset should help. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../ 
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../

Trados Studio > 1. Trados Studio

Sdl.Desktop.Platform.CommandBars.IActionService

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