Missing text in IDML source file

Question

Hello, 
 I would appreciate your help with the following issue: as I open an idml file in Studio 2014, some pages are missing. 
 What I&rsquo;ve tried so far: 
 
 activated all options in the &ldquo;common&rdquo; settings for Adobe InDesign files, including "process unsupported file versions", "documents with change tracking", "extract content of hidden layers", etc. 
 checked InDesign document for tracked changes and hidden layers &ndash; there were not any 
 
 I&rsquo;ve worked with idml files before and this is the first time I encounter this problem. Do you have any idea what else can be wrong? 
 Thank you! 
 Aliona

Eric Bishop · Answer

I've seen this type of behavior before, but it was tracked changes that were the culprit. However, they were not easily found. In InDesign I believe that tracked changes had been turned off, but not all changes were accepted. I think to solve it the customer opened it in InDesign, turned tracked changes back on and then accepted all changes. Regardless the frustrating part is that the setting in the file type that allows you to allow tracked changes does not work. We filed a bug a while ago with SDL on this issue. One way you can determine if tracked changes are your culprit is by unzipping the idml (you can rename it to .zip. Then in the files there you'll find some stories files. In those files if you have any change elements, then tracked changes is your problem. Specifically when the changes are nested withing each other like content more content yet more content In the example above, in my testing the "more content" section would not show up in studio. Hope this helps

Darren Ki-Fun · Answer

Starting simple, are the content of these missing pages on a locked layer? We've had issues where the content in locked layers are not processed in Studio.

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Missing text in IDML source file