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Studio 2017 error "object reference not set to an instance of an object" for all Word files

Anna Schuster

I am getting the error message "object reference not set to an instance of an object" whenever I try to open ANY files from MS Word (2010), including those I previously translated in Studio 2015, as "translate single file" in Studio 2017. I read all related messages on this forum, and none of the solutions seem to help. It is NOT an antivirus problem, sorry. I also ran a repair on Studio 2017 with no results.  Word is still the most used program for my source and target files, so this is very upsetting. Please help, thank you.
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    Hi Anna,

    It would be useful to see the error stack as this might shed some light on where the problem is coming from:

    You can just add this to the post after saving it to your desktop:

    Select the File Upload option from the dropdown after choosing Insert Image/Video file.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Here it is Paul:

    Fullscreen sdlerror-20161214-16h28m24s.sdlerror.xml Download 
    <SDLErrorDetails time="12/14/2016 4:28:29 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Helpers</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.GetCascadeSettings(ILanguageDirection languageDirection)
   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.CreateCascade(ILanguageDirection languageDirection, ProjectCascadeEntryDataFilterFunction filter, IComparer`1 sort, Boolean readOnly, Boolean refreshCache)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentConfirmationStatistics..ctor(TranslatableDocument document, IMultiFileConverter converter)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.0.5746.0</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Norwood\Norwood11</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>NORWOOD</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8289384 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
Reply
  • 0 in reply to Paul

    Here it is Paul:

    Fullscreen sdlerror-20161214-16h28m24s.sdlerror.xml Download 
    <SDLErrorDetails time="12/14/2016 4:28:29 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Helpers</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.GetCascadeSettings(ILanguageDirection languageDirection)
   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.CreateCascade(ILanguageDirection languageDirection, ProjectCascadeEntryDataFilterFunction filter, IComparer`1 sort, Boolean readOnly, Boolean refreshCache)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentConfirmationStatistics..ctor(TranslatableDocument document, IMultiFileConverter converter)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.0.5746.0</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Norwood\Norwood11</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>NORWOOD</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8289384 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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