Hi all
I get the following message, when I try to import an srt-file into the plugin SDL Subtitling plugin. Also the "Subtitling Preview" window is blank and I cannot upload an mp4-file. Have you ever encountered this problem? Any help would be deeply appreciated.
Katrine, Denmark
Hello Katrine Rask Andersen
Its always helpful to post the full error stack as follows-
Also please let us know if you are working with the 'out-of-the-box' version (orange) or the downloaded srt app (green)
If you could post a screenshot of the settings as shown- this might help us.
Lydia Simplicio | RWS Group
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I'm encountering exactly the same problem today (with SDL Trados Studio 2021 SR2 - 16.2.9.9198), using 'out-of-the-box' version (orange arrow). Any helpful advice?
<SDLErrorDetails time="11. 02. 2022 13:24:03">
<ErrorMessage>Attempted to divide by zero.</ErrorMessage>
<Exception>
<Type>System.DivideByZeroException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2147352558</HResult>
<StackTrace><![CDATA[ at System.Decimal.FCallDivide(Decimal& d1, Decimal& d2)
at System.Decimal.op_Division(Decimal d1, Decimal d2)
at StudioSubtitling.ViewModel.SettingsViewModel.set_SelectedFrameRate(String value)
at StudioSubtitling.ViewModel.SettingsViewModel.ReadSettings(Settings settings)
at StudioSubtitling.ViewModel.SettingsViewModel..ctor(Window window, SubtitlingViewModel subtitlingViewModel, SettingsService settingsService, TimelineMarkerService timelineMarkerService)
at StudioSubtitling.ViewModel.SubtitlingViewModel.MediaOpenSettings(Object parameter)
at StudioSubtitling.Commands.CommandHandler.Execute(Object parameter)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.9.9198</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1060</OperatingSystemLanguage>
<CodePage>1250</CodePage>
<LoggedOnUser>DESKTOP-CUKKCVO\C9401</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-CUKKCVO</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>33321320 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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