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Studio Subtitling plugin is not loading

Priscila Ramires

Hi,

I was using the Studio Subtitling plugin without any problems but had to replace my old computer with a new one last week. But after installing Trados and all the plugins to my new computer, I´m having this issue below. To summarize, I manage to open Trados, but the app crashes every time I try to load the Subtitling Preview. I´ve done many tests to make sure it wasn´t a hardware problem, also updated all possible drives, but nothing makes it work properly. Also, this new computer has a better configuration than the old one, and all other apps I generally use are working well, the only problem I´m having is with Trados or, to be more precise, Studio Subtitling plugin.

The error is: UCEERR_RENDERTHREADFAILURE Exceção de HRESULT: 0x88980406

Problem details:

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\SDLTradosStudio.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: SDLTradosStudio.exe
Versão do Aplicativo: 16.1.8.4404
Carimbo de Data/Hora do Aplicativo: 86907b11
Nome do Módulo de Falhas: KERNELBASE.dll
Versão do Módulo de Falhas: 10.0.19041.1288
Carimbo de Data/Hora do Módulo de Falhas: 3e55bd0b
Código de Exceção: c000041d
Deslocamento de Exceção: 0012b5b2
Versão do sistema operacional: 10.0.19043.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: a6e0
Informações Adicionais 2: a6e06e5ba4e613f37ab3425425d72c6f
Informações Adicionais 3: 12c1
Informações Adicionais 4: 12c10152b68c1e9a245d57134f549c4a

Informações adicionais sobre o problema
ID de Compartimento de Memória: 66ed3a859b3e6533802823a53c1a5488 (xxxxxxxxxxxxxxxxxx)

I would appreciate it if anyone could help me with that.
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    Hello  ,

    It is not clear whether you copied the plugins over from the old machine, or whether you installed the app(s) directly from the AppStore/Trados Studio AppStore integration or which Windows Operating system you are running.

    The error above doesn't specifically point to the subtitling plugin but rather to a Windows DLL 

    I would first suggest removing all plugins from the following folders-(close Studio/MultiTerm first)

    C:\Users\swhale\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins

    Then run through the following Kernale Base 'fixes'- including running Windows updater (this may need a few attempts before everything is correctly installed)

    https://www.drivereasy.com/knowledge/fix-kernelbase-dll-crash-issue/

    Once completed- reboot your machine and then install the plugin via the Trados Studio AppStore Integration.

    Please let us know if this helps.

    Lydia Simplicio | RWS Group

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  • 0 in reply to Lydia Simplicio

    Hi Steven,

    Thanks for your help! I haven't copied the plugins over from the old machine, actually, I installed everything directly from the website and AppStore/Trados Studio AppStore integration (I tried both). My Windows is 10 Pro.

    I have done everything you said, but it didn't work. I also contacted Dell support center, they verified my machine and didn't found anything wrong with it. They advised me to try a system recovery image, which I did, but I'm still having the same problems. Also, along with that KernelBase.dll problem, I'm also having the issue below: 

    Nome de Evento de Problema: CLR20r3
    Assinatura do Problema 01: SDLTradosStudio.exe
    Assinatura do Problema 02: 16.1.8.4404
    Assinatura do Problema 03: 86907b11
    Assinatura do Problema 04: PresentationCore
    Assinatura do Problema 05: 4.8.4390.0
    Assinatura do Problema 06: 609c4ffa
    Assinatura do Problema 07: 5834
    Assinatura do Problema 08: 13
    Assinatura do Problema 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
    Versão do sistema operacional: 10.0.19043.2.0.0.256.48
    Identificação da Localidade: 1046
    Informações Adicionais 1: 4779
    Informações Adicionais 2: 47797163fbeb3ee51d74fd9a60889fa1
    Informações Adicionais 3: 2329
    Informações Adicionais 4: 232996e13e8957ee1f38d4bb941898de

    Before the system recovery, I installed other softwares and they were all running smoothly. Now, I only have Trados Studio 2021 and Multiterm in this machine, and Trados is only crashing when I click Subtitle Preview.