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Flow - When logged in as a customer, nothing happens when clicking on "Download File"

Tom Tindall

Hello everyone,

Sometimes when delivering files, particularly to customers who aren't familiar with Flow, they may be unsure how to download their translated documents from the customer portal. If you encounter this situation, you may find the following Knowledge Base article useful:

https://gateway.sdl.com/apex/communityknowledge?articleName=000014387

This article explains certain parts of the interface which may cause confusion and shows where to download the target documents.

Any feedback or questions are welcome!
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  • This is indeed a UX trap that just about every new user in our company falls into. In the early days of using MT7, we had to issue an extra communication to save people from this error (and save us countless calls from users). A rethink on this symbol would be very welcome.