MultiTrans not responding after clicking on "Start Session"

Question

Everytime I click on "Start Session" to use MultiTrans, the software stops responding and freezes. It can take up to 10 minutes before the software start responding again. It can take about 45 minutes to open the software entirely and have access to my TextBase and TermBase. 
 
 I use MultiTrans v.6.1.19128.3 
 
 We are a team of translators who are all using MultiTrans at work and we are all using the same version. I'm the only one with this issue. It's not a problem with my work computer either because I changed my laptop recently and I'm still having the same issue. 
 
 Thank you!

Tom Tindall · Answer

Hi Jean-Philippe, 
 
 Sorry to hear that you're experiencing this issue. Here are a couple of relevant help articles which I hope you'll find useful. 
 1. Disable the "LOCAL" database if you do not use TextBases/Termbases stored locally on your computer. If you do require access to local TextBases/Termbases, you can ignore this: 
 https://gateway.sdl.com/communityknowledge?articleName=000013588 
 2. Check whether you've selected TextBases/Termbases multiple times: 
 https://gateway.sdl.com/communityknowledge?articleName=000014873 
 3. Check whether there could be an issue with your network connection - this article provides a few suggestions: 
 https://gateway.sdl.com/communityknowledge?articleName=000015324 
 
 Let me know if any of this helps. 
 Tom

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MultiTrans not responding after clicking on "Start Session"

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