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Symptoms:
When batch submitting multiple tasks from the user's Inbox, some tasks were getting stuck at the "Moving to Next" step of the workflow.
Explanation:
This issue occurred because the system was timing out when trying to process all the tasks in the batch. The root cause was discovered to be an inefficient database stored procedure which was taking too long to execute.
Resolution:
The provided hotfix remedies the issue with a new version of the stored procedure which executes much quicker.
SDL-hosted customers should contact SDL Support to arrange for this hotfix to be deployed.
Customers who host SDL TMS themselves should download the installer for SDLTMS12.1 Hotfix for CRQ-10184.exe from the following FTP site: ftp://ftp-emea.sdlproducts.com/SDL TMS/12.1/Hotfix/