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French quotation mark and superscript in SDL trados 2014

Hello everybody.

I am a new user in SDL. I was wondering why some functions in Quick Insert in SDL trados 2014 are shaded.

For instance I cannot find how to insert the following : «  »
Also I cannot put a superscript like for TM let's say.

Am I at the right place to ask?

Thanks for your support

Anne