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WorldServer 10.4.4 - Cannot parse asset data. Details: com.idiominc.ws.filters.FilterParseException

Youngrae Ko

After installing FTS update, we are getting the following error message in WorldServer 10.4.4

We followed the article found in FTS install change in 10.4.4(https://community.sdl.com/products-solutions/solutions/customer_experience_cloud/language/translation_management/sdl_worldserver/f/246/t/5577) and installed the vcredist_x86.exe but we still see the same error message.

Error Message:

Cannot parse asset data. Details: com.idiominc.ws.filters.FilterParseException:

Cannot validate SDL plug-in: Sdl.FileTypeSupport.Filters.MicrosoftOffice.DocxComponentBuilder, Sdl.FileTypeSupport.Filters.MicrosoftOffice.Word_2, Version=2.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 :
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    According to the case you created, this issue happened after an FTS update. Have you installed the new Microsoft Word 2007-2016 Studio File Type along with the FTS update?

    The error might point to it. If you have not installed it, the Hotfix associated with it is

    17_WS-8848_NewWord2016Filter.zip

    This Hotfix contains both the filter components and a FTS installer. You do NOT need to install FTS if you have already installed a later version. Just follow the instructions to add the Word filter correctly.

    If you have any questions, please follow up with the support engineed who is working on your support case.

    Caterina
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  • 0
    According to the case you created, this issue happened after an FTS update. Have you installed the new Microsoft Word 2007-2016 Studio File Type along with the FTS update?

    The error might point to it. If you have not installed it, the Hotfix associated with it is

    17_WS-8848_NewWord2016Filter.zip

    This Hotfix contains both the filter components and a FTS installer. You do NOT need to install FTS if you have already installed a later version. Just follow the instructions to add the Word filter correctly.

    If you have any questions, please follow up with the support engineed who is working on your support case.

    Caterina
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