Rob Hanna from Precision Content did a webinar on Microcontent to support bots. In the webinar he provided authoring and content architecture suggestions for existing SDL Tridion Docs DITA users with topic-based content.
Not SDL's, but check out NetApp. I admire what James Hom and his team have been able to do, though it's not so easy to see unless you're a NetApp customer. www.theregister.co.uk/.../
Hi John,
We would like to reduce the volume of calls our customer-support team receives. One of the things we are doing is looking at chatbots and how they can help.
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