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Chatbot or knowledge bot

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Chatbot or knowledge bot

Sandra Pius over 6 years ago

Has anyone implemented a chatbot or knowledge bot?

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Chip Gettinger over 6 years ago +1

Hi Sandra, Rob Hanna from Precision Content did a webinar on Microcontent to support bots. In the webinar he provided authoring and content architecture suggestions for existing SDL Tridion Docs DITA…

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0 John B over 6 years ago

Hi Sandra, can you give a bit more context (use case) to your question ?
Regards,
John
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0 Sandra Pius over 6 years ago in reply to John B

Hi John,
We would like to reduce the volume of calls our customer-support team receives. One of the things we are doing is looking at chatbots and how they can help.
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0 Sandra Pius over 6 years ago in reply to John B

Hi John,
We would like to reduce the volume of calls our customer-support team receives. One of the things we are doing is looking at chatbots and how they can help.
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