• State Verified Answer
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 137 subscribers
  • Views 2388 views
  • Users 0 members are here
Options

XML view is not working neither in Publication Manager nor in the repo browser in XMetaL

Attila Laszlo

We have Tridion Docs 13 SP1 installed on our server, and the XML view (neither in XMetaL nor Pub Manager) is not working.

These are the steps I did:

  1. Open XMetaL.
  2. Select SDL Tridion Docs > Browse Repository.
  3. Navigate to a map
  4. Select the map (which is a standard map, not a custom one, but I have tried with topics also).
  5. Click the preview icon. The preview pane opens.
  6. The HTML preview works.
  7. Right-click in the preview pane and select View XML.
  8. And no preview. If I check %localappdata%\SDL\InfoShare Client\13.0\Log\XMetaL Connector.log, the log doesn't have any useful information.
  9. If I open the Map in XMetaL it shows it properly.

The same happens in Publication Manager if I want to check the XML preview (%localappdata%\SDL\InfoShare Client\13.0\Log\Publication Manager.log also not useful - doesn't contain any error or warning).

I have attached screenshots (I have removed some part of it).

Can I enable some more detailed logging, or do you have any idea why I can't see the XML preview?

 

Thank you for the help,

Attila Laszlo

 

Screenshot of Trados Studio's XMetaL interface showing the Browse Repository option with a map selected and a preview pane open, but no XML preview displayed.

Screenshot of Trados Studio's XMetaL interface with a map selected, showing the right-click menu with the 'View XML' option and an empty preview pane indicating the XML preview is not working.

Screenshot of Trados Studio's Publication Manager interface with a map selected, showing an empty preview pane where the XML preview should be, indicating a similar issue as in XMetaL.

 

Generated Image Alt-Text
[edited by: Trados AI at 6:31 AM (GMT 0) on 5 Mar 2024]
emoji
Rate translation
×
Suggest better translation
×
Parents
  • 0
    Hi Attila,

    This is a known bug and engineering is aware of this. The issue in in the client tools and historically this will be fixed in a future client tool service pack, which would be compatible with Tridion Docs SP1. I will check if I can get additional information on this.

    Best regards,
    Frank Gerardi
  • 0 in reply to fgerardi
    Hi Attila,

    I just checked on the status of this and there was a hotfix released on Friday. I just downloaded and tested it and it looks good. Could you contact me directly by e-mail and I can attached the hotfix and readme file, or post it to your FTP site.

    Best regards,
    Frank Gerardi l Customer Support Manager I fgerardi@sdl.com
Reply
  • 0 in reply to fgerardi
    Hi Attila,

    I just checked on the status of this and there was a hotfix released on Friday. I just downloaded and tested it and it looks good. Could you contact me directly by e-mail and I can attached the hotfix and readme file, or post it to your FTP site.

    Best regards,
    Frank Gerardi l Customer Support Manager I fgerardi@sdl.com
Children