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Configuring Oxygen 20.1 support in SDL Tridion Docs

Akheil Jain

Hi All,

I have able to sync files (using the SyncInfo.xml ) with a three letter extension, but run into issues with the .framework file. The sync message gives me a 404, has anyone run into this? Is this a limitation of Client/Server file sync in Tridion Docs?

<file serverfolder="/ISHCM/ClientConfig/oxygen/20.1/dita/" filename="dita_hw_extension.framework" clientfolder="%EDITORLOCATION%/frameworks/dita/" creationtime="2019-02-20T22:56:58.8689681Z" lastwritetime="2019-02-20T21:21:23.888Z" bytesize="329379" syncresult="error" cause="Trisoft.InfoShare.Client.InfoShareConnectionException: Unable to reach the repository 'XXXRepoName'. A connection with the service 'XXXserverName/.../dita_hw_extension.framework' could not be established. The remote server returned an error: (404) Not Found. ---&gt; System.Net.WebException: The remote server returned an error: (404) Not Found.&#xD;&#xA;   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest&amp; request)&#xD;&#xA;   at System.Net.WebClient.DownloadData(Uri address)&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.Web.FileService10.DownloadData(Uri address)&#xD;&#xA;   --- End of inner exception stack trace ---&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.InfoShareExceptionHandler.ThrowInfoShareConnectionException(Exception innerException, IConnection connection, Uri uri)&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.Extensions.WebExceptionExtensions.HandleException(WebException exception, Uri address, IConnection connection, ResourceProvider resourceProvider, Boolean retry)&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.InfoShareService.HandleException(Exception exception, Uri address, IConnection connection, Int32&amp; retries)&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.Web.FileService10.DownloadData(Uri address)&#xD;&#xA;   at Trisoft.InfoShare.Client.Remote.Web.SynchronizationService35.DownloadData(Uri address)&#xD;&#xA;   at Trisoft.InfoShare.ProjectConfiguration.Synchronizer.SynchronizeFile(FileInfo clientFile, Uri serverLocation, SynchronizeState state, Boolean force)"
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  • According to TD13SP2 - Software compatibility across releases Oxygen 20.0 is supported. Can you explain why you are challenged and hence so eager to configure Oxygen 20.1? 

    On a hunch, I'm assuming that the ".framework" file and hence file extension is not standard. So you should know that IIS doesn't offer all files, it will 404 on file extensions it is not allowed to serve. Start by checking \Web\Author\ASP\Web.config

    -Dave
  • in reply to Dave De Meyer
    Hi Dave,
    Thank you for you response, we went with 20.1 to be on the latest and greatest, no issues so far. I was able to get the issue resolved by following these steps:

    IIS does something called MIME type filtering. If it dosn't know a specific file extension's MIME type, it returns a 404 error.

    On IIS <7: Open the site (or server) properties. Click on the HTTP-Header tab. Click on the MIME Types button. Add the file type * with the MIME type "application/octet-stream".

    For IIS 7+: Open IIS manager. Click the server or website. Double-click the MIME Types feature icon. In the Actions pane, click Add. Populate the "File Name Extension" box with * and the MIME Type box with "application/octet-stream".