Hi Kendall,

Kindly allow me to let you know why the sad face emoji appears.

The sad emoji face is part of an integrated functionality called "Sentiment" labels. It is a functionality meant to rate the sentiment/feeling of a written reply. Therefore, it appears on every post and reply within a forum thread.

The reason we implemented this functionality is because we want to have a positive experience for everyone on the platform, hence the way that everyone addresses each other becomes of the utmost importance.

More in-depth explanation about how this process functions can be found here.

Hope this information was helpful to you.

Wishing you a wonderful rest of your day!

Georgiana

Hi Kendall,

Kindly allow me to let you know why the sad face emoji appears.

The sad emoji face is part of an integrated functionality called "Sentiment" labels. It is a functionality meant to rate the sentiment/feeling of a written reply. Therefore, it appears on every post and reply within a forum thread.

The reason we implemented this functionality is because we want to have a positive experience for everyone on the platform, hence the way that everyone addresses each other becomes of the utmost importance.

More in-depth explanation about how this process functions can be found here.

Hope this information was helpful to you.

Wishing you a wonderful rest of your day!

Georgiana

It's not terribly important, I suppose, but yeah that is super creepy. On behalf of an AI, RWS judges customers with questions to be sad people...