Hi Meg,

I assume this is a data problem. Some (xml) file is having unexpected early 0x00 so null characters in it.

• Any highlights on what happened recently?
• It worked until this or that?
• That Publication can still be opened on other machines or under other user names?

The error message is indeed cryptic, perhaps we can find more information in the log files on which component is raising this. Can you check folder %LOCALAPPDATA%\RWS\InfoShare Client\15.0\Log or sibling folders depending on your version?

Best wishes,
Dave

Hi Dave,

It's not the publication itself. Others are able to open it.

The user states that he was able to work in PM and then suddenly this started popping up - no issue happened as far as he could tell.

I do see the error in the user's log file, but not sure how to go about resolving it.

Let me know if I should log a support ticket.

Publication Manager.log

Thanks,

Meg

Hi Dave,

It's not the publication itself. Others are able to open it.

The user states that he was able to work in PM and then suddenly this started popping up - no issue happened as far as he could tell.

I do see the error in the user's log file, but not sure how to go about resolving it.

Let me know if I should log a support ticket.

Publication Manager.log

Thanks,

Meg

Hi Meg,

So the issue is for a particular publication for one user on one machine. So one last attempt, inspired by the error 

System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 32, position 13.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Char[] data, Int32 length, Int32 invCharPos)
   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlReader.ReadEndElement()
   at Trisoft.InfoShare.Xml.XmlBaseObjectReader.ReadObject()
   at Trisoft.InfoShare.LocalStorage.LocalStore.GetObjectReader(String metadataFilePath)
LocalStoreItemCollection.get_Item => LocalStoreItemCollection.AddItem => LocalStore.GetObjectReader
2024-02-02T09:56:17.4406617	(PID 69996:14)	Error	Trisoft.InfoShare.LocalStorage.LocalStore.GetObjectReader	(metadataFilePath=[..SNIP-TI-Drive...\Documents\SDL\InfoShare\0622593619\a0496633\Condition Management=ISHCONDITIONMANAGEMENT=1=en-us=.3sish])	[]

The file Condition Management=ISHCONDITIONMANAGEMENT=1=en-us=.3sish would be the number one file to start with. Can you verify what it looks like, perhaps move the file to your desktop (so outside of LocalStorage) and see if there is recovery code. Or compare or replace it with a working one from another machine.

If this fails, then this looks like a support ticket, with the guidance of this community thread to one-by-one remove the temporary storage/cached files of that publication plus full log files of course.

Best of luck,
Dave