In Trados Studio 2022 desktop version, I created a Project Template pointing to my Cloud resources (memory and termbase). I created a project and it worked fine. I looked at the project settings and all my resources were there. However, if I close Trados and reopen my project all my Cloud resources are no longer there. The project settings point to my local resources. What is my problem?
Hi Caroline Hétu ,
The current Trados Studio 2022 installed on my side is: 17.0.3.11695.
I created a local project template and I added the Trados Team Translation engine (which contains cloud translation memory and cloud termbase). The next step was to create a local project using the project template with cloud resources, and after this I closed/reopened Trados Studio. The cloud resources were still in Project Settings.
Can you please tell me if you have the latest Trados Studio 2022 version (17.0.3.11695)? You can check the version in Trados Studio -> Help -> About Trados Studio.
By the time you reopen Trados Studio, please make sure you are logged into the Trados Team account (right upper corner -> Login).
Looking forward for your feedback.
Alex J.
Hello Alex!
I have the same Studio version as you. I also did the same thing as you. I created a local project template from Studio and I added the Trados Team Translation engine (which contains cloud translation memory and cloud termbase). I used this template to create a local project. However, after I closed/reopened Studio, my cloud resources are no longer there and I'm indeed logged into my Trados Team account.
Can you try retrieving the information from Studio17\logs ?
Hello Alex! I don't see Studio 17. I see the following:
"vb025633" is this your Windows user? Since there weren't any changes to this folder since June, I believe that you are currently logged with a different user and through that user you can find the current Trados Studio log files.
The VB number is my Windows user. Gee, I have no clue where I can find the current Trados Studio log files!
I think I found what you're looking for. I'll upload them.
Hello Alex! I have uploaded some files. Hopefully, it will help.
Caroline Hétu when have you encountered the last Trados Studio crash? If you remember the dat and time.
I think Friday, but I'm not sure. Could the VPN be a problem? Given all the problems that I have, I've decided to stop working locally with the Cloud resources. I'll give a try to working 100% with the Cloud. Maybe I'll have less issues.
I checked the logs from Friday, and there are multiple errors pointing to the connection issue, so I do believe that the VPN has something to do with it. If you can login without VPN, than I will recommend you to test it and see if you notice any improvement.
I've seen similar reports from the customers in the past and I did recommend to apply the following resolution from the article, which is adding the Language Cloud websites and ports to the exclusion list so this will pass the VPN connection without being interrupted:
https://gateway.sdl.com/apex/communityknowledge?articleName=000001949
I hope this will come in handy and help you solve the connection problems.
Alex J.
Thanks Alex for all your help. We'll communicate this information to IT.
Thanks Alex for all your help. We'll communicate this information to IT.
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