Hi Caroline Hétu ,

The current Trados Studio 2022 installed on my side is: 17.0.3.11695.

I created a local project template and I added the Trados Team Translation engine (which contains cloud translation memory and cloud termbase). The next step was to create a local project using the project template with cloud resources, and after this I closed/reopened Trados Studio. The cloud resources were still in Project Settings.

Can you please tell me if you have the latest Trados Studio 2022 version (17.0.3.11695)? You can check the version in Trados Studio -> Help -> About Trados Studio.

By the time you reopen Trados Studio, please make sure you are logged into the Trados Team account (right upper corner -> Login).

Looking forward for your feedback.

Alex J.

Hello Alex!

I have the same Studio version as you. I also did the same thing as you. I created a local project template from Studio and I added the Trados Team Translation engine (which contains cloud translation memory and cloud termbase). I used this template to create a local project. However, after I closed/reopened Studio, my cloud resources are no longer there and I'm indeed logged into my Trados Team account.

Hello Alex!

I once again created local projects today using my template with Cloud resources. I closed and restarted Trados and the Cloud resources now seem to remain attached to the projects, except for the termbase since it is now indicated No open termbase under Termbase Search. I had the same issue when working in Trados Studio without the Cloud. The termbase was only there when I first created project, but disappeared when I reopened them.

Also, the pre-translation doesn't work when I'm running my template. None of the segments of the projects I did today were pre-populated when I know most of this stuff is already in the memory. DeepL is also part of my Translation Engine, but I no longer see any NMT segments when there should be some.

I think you're right regarding the lost connection issue. I'll keep an eye open for this as Studio seems to sometimes to loose connection. I get notifications to that effect once in a while. Also, Studio closes unexpectedly at least once a day.

As you can see, I have a lot of issue with this software.

Caroline Hétu , I will reply to each issue that you mentioned:

- How did you added the termbase? Did you enclosed it when you created the Translation engine or did you add it from Trados Studio -> Project Settings -> Language Pairs -> All Language Pairs -> Termbases -> Use -> Cloud based terminology?

- Unfortunately the Pre-translate batch task with cloud resources will not work in Trados Studio. This is a enhancement, raised with the product development team: CRQ-29232 and will probably be implemented in the future release.

- The notification you receive show the cause of the Trados Studio crash. If you see this in the future, please try to capture it with a screenshot or you can share the Trados Studio log files from the day when it happened. The log files can be retrieved from the same location I mentioned previously:C:\Users\[UserName]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\logs

Alex J.

Hello Alex!

The termbase was added while creating the Translation engine. It is there initially, but it disappear if I close the project. I had the same issue while working locally with translation resources before we moved to the Cloud.

I find it weird that you say that the pre-translation doesn't work in Trados Studio as it seems to work for my colleagues. I'll have to check again with them. I'm shocked by what you're saying. It's a pretty basic function that should be part of Studio. Ridiculous!

Hello Alex! This morning, I just reopened the project I was working on on Friday and it is now showing my local resources, not my Translation engine with what the project was initially created with. I'm a bit discouraged. I will upload the log files in the path you indicated above.

Hello Alex! I went to retrieve the log files in the folder you indicated, but the most recent files date back to 06/14/2022. Not sure that's what you're looing for.

Can you try retrieving the information from Studio17\logs ?

Hello Alex! I don't see Studio 17. I see the following:

"vb025633" is this your Windows user? Since there weren't any changes to this folder since June, I believe that you are currently logged with a different user and through that user you can find the current Trados Studio log files. 

The VB number is my Windows user. Gee, I have no clue where I can find the current Trados Studio log files!

I think I found what you're looking for. I'll upload them.

I think I found what you're looking for. I'll upload them.

Hello Alex! I have uploaded some files. Hopefully, it will help.

Caroline Hétu when have you encountered the last Trados Studio crash? If you remember the dat and time.

I think Friday, but I'm not sure. Could the VPN be a problem? Given all the problems that I have, I've decided to stop working locally with the Cloud resources. I'll give a try to working 100% with the Cloud. Maybe I'll have less issues.

I checked the logs from Friday, and there are multiple errors pointing to the connection issue, so I do believe that the VPN has something to do with it. If you can login without VPN, than I will recommend you to test it and see if you notice any improvement.

I've seen similar reports from the customers in the past and I did recommend to apply the following resolution from the article, which is adding the Language Cloud websites and ports to the exclusion list so this will pass the VPN connection without being interrupted:

https://gateway.sdl.com/apex/communityknowledge?articleName=000001949

I hope this will come in handy and help you solve the connection problems.

Alex J.

Thanks Alex for all your help. We'll communicate this information to IT.