Hi,
I didn't find the manual download link for this upgrade in your post.
My installed Trados has consistently failed to check or install updates for a long time, even in Trados 2017.
Please provide a manual link for downloading and installing this CU.
Thank you,
Best regards,
Sandra
Hi Paul,
What is the latest CU for Studio 2017 SR1 ?
Ths KB may be more useful... looks like the old one was lost after the KB was changed:
https://gateway.sdl.com/apex/communityknowledge?articleName=000004389
Essentially, CU18. Current versions for 2017 are:
Trados Studio 2017 SR1 - 14.1.10018.54792
MultiTerm 2017 SR1 - 14.2.8.55461
Paul Filkin | RWS Group
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Hi Paul, Thanks for your reply!
I would like it to be only a visual error, but MyMemory does not work. Same with SDL Cloud Machine Translation.
JH
I don't know what happened because I used it a week ago and it worked fine...
It may be impossible to help you as you're using a version of Studio we don't even support anymore. But I suggest you raise a new thread under the licensing and installation forum and we can try to help. The MyMemory is supported by the team that developed this (see the appstore record for who to contact), but we can look at your Language Cloud problem.
Paul Filkin | RWS Group
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Yes, I would have at least SDL Cloud working, would be great!
JH
By the way, I can't find no info on pricing for an upgrade from 2017 Freelance plus to 2021...
It's all in the store:
https://www.trados.com/store/upgrades.html
And if you have questions use the live chat.
Paul Filkin | RWS Group
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Would be great to get SDL Cloud Machine Translation working! Just let me know when to get in touch (Teamviewer?) My time zone is EDT (New York).
Please note I said this:
But I suggest you raise a new thread under the licensing and installation forum and we can try to help.
You need to do this so we can convert the thread into a case for you. It's an automated system and as you piggy backed on someone elses thread the case won't be created for you. Go here, create a new thread and provide all the details please:
https://community.rws.com/product-groups/trados-portfolio/f/licensing
Paul Filkin | RWS Group
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No it's not. They only offer uopgrades from 2021. If you go down the page they just state "
Well... when I look I click on the FL upgrade and see this based on my location:
I suggest you use the live chat and speak to someone tomorrow to help you through it.
But that is not my current concern. I need MyMemory or SDL Cloud to work...
Both of these may be a problem for you as your version of 2017 is unsupported so I doubt either will create any fixes if something needs to be fixed as opposed to just correcting your installation. But log the case as I have told you three times now and we can arrange for a support engineer to take a look.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Well... when I look I click on the FL upgrade and see this based on my location:
I suggest you use the live chat and speak to someone tomorrow to help you through it.
But that is not my current concern. I need MyMemory or SDL Cloud to work...
Both of these may be a problem for you as your version of 2017 is unsupported so I doubt either will create any fixes if something needs to be fixed as opposed to just correcting your installation. But log the case as I have told you three times now and we can arrange for a support engineer to take a look.
Paul Filkin | RWS Group
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Ok, I'll do that. The thread was not refreshed... Thanks,
JH
I would buy Studio 2021 if I knew that would solve the problem... But what is the problem? I raised a thread as you told me. I am not used to loose time on technical problems (3 days now). Same when I upgrade the license, there is always a loss of time...
I have no idea what the problem is. You have not raised a separate thread as asked. Perhaps you can provide the link and I’ll check. I looked out for it last night and again just now and don’t see any post from you.
Paul Filkin | RWS Group
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Hi,
Will I still be able to use Studio 2017 if I buy the 2021 upgrade?
When I upgraded from 2011 to 2014, I could do that and for example have an alignment done on 2011 while working on a translation on 2014.
When I upgraded from 2014 to 2017, I could not use both I would be asked for an activation code for 2014 which was not valid anymore although I had bought a "perpetual license",
Thanks,
JH
Will I still be able to use Studio 2017 if I buy the 2021 upgrade?
I believe that the upgrade from 2017 to 2021 involves you losing the right to use 2017 and it is replaced in your account with 2021. Having said this if you don't deactivate it then it will continue to work for as long as it runs and you don't deactivate or try to move to a new computer. Once you deactivate you won't be able to reactivate it. If you want to be able to always continue using 2017 you need to purchase a new licence and not an upgrade.
although I had bought a "perpetual license
Technically any upgrade is really a replacement. If we allowed the ability to keep it then you were in luck... and we have made this decision a few times between versions, especially when the changes are substantially different in some way. But an upgrade means you pay less than the price of a new licence because you relinquish the licence to the old one.
Perpetual licence just means it's yours until you relinquish it by upgrading at which point the new one is the valid licence.
Paul Filkin | RWS Group
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And how about my problem with SDL Cloud Machine Translation? I have raised a thread about it...
I just read your post saying that the thread i raised does not exist... I wrote the info and clicked POST on the link you gave me.
I also saw this one : We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00667530 .
Should I ask for a licence reset?
I also have MyMemory support working on it but they're still trying to find an answer to this issue...
I just read your post saying that the thread i raised does not exist... I wrote the info and clicked POST on the link you gave me.
I replied to your post within minutes after it appeared this morning. I don't know when you wrote t but it didn't appear until this morning. I was looking out for it.
I also saw this one : We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00667530 .
That was my reply. It is automated, but I triggered this morning when you posted. The thread is this one in case you cannot find it:
Should I ask for a licence reset?
Why? The support team will reply to you by email when you reach the top of their queue.
Paul Filkin | RWS Group
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