When opening SDL Trados Studio 2014 Freelance Plus a pop-up window warns about an error when trying to recover the license. One of the options is "off-line deactivation" but after trying to generate the certificate I get another error message "Cannot deactivate license". Please I need help with this as I've been struggling several days with this issue.
Luis Herrera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706391 .
Dear Support team/Communty/Moderators,
Need help quite urgently as I cannot work on my Trados at the moment! When openning Trados this Deactivation mesage appears (I cannot open the software and work as I want currently...), so I was trying to follow this deactivation prompt (in order to reactivate it again afrerwards). So when I'm also trying to deactivate it wouldn't let me as the following message appears when trying this offline deactivation (the online one seems not accessible on the site for me as well) and generation of the certificate:
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Please let me know what I should do here to deactive and then reactivate it again (either offline or online).
I have some ongoing projects at the moment. so I would really appreciate your prompt support.
Let me know if you need any further details for me to help me asap. Thank you in advance!
Sincerely,
Alex
Hello Alex Zaltsman
License resets, license activation and de-activation are no longer available for 2014 version and older: https://gateway.sdl.com/apex/communityknowledge?articleName=000007331
Thank you,
Sorin
Thank you so much for your quick reply Sorin!
So what would you recommend me to do to access my ongoing projects on my computer? I'm quite desperate 
my client is waiting for my revision which i cannot access now... Please help! Appreciate in advance all your further help!
Sincerely,
Alex
Hello Alex Zaltsman
You could try to download and install Studio 2022 which should work in Trial mode for 30 days: https://downloadcentercdn.sdl.com/TP/Trados/T2022/Studio/CUs/CU4/TradosStudio2022_CU4_13209.zip
This way you can continue work on your projects. If you decide to upgrade / buy a 2022 license you need to contact a Sales person: https://www.trados.com/contact/chat.html
Thank you,
Sorin
Dear Sorin,
Yes, thank you for your suggestion, it seems like using a trial 30 days version is an urgent solution which will help with my client, but this is a temporary solution for a more general issue - since I didn't plan at the moment to purchase newer version of Trados (maybe in the future), which was working fine until now -you can also see that on my SDL RWS account there is no expiry date for my license:
So there must also be a way to continue using the product without making me buy a new SDL version...
I really hope there is an appropriate solution for this issue. Thank you in advance!
Please let me know.
Sincerely,
Alex
there is no expiry date for my license
That's true, and you have the right to continue using it for as long as you like. But there is no obligation on our part to support it after the end of life of the product. The responsibility for maintaining the licence on your computer is yours.
So if you have lost it then I'm afraid your only option, if you wish to continue working with Trados Studio, is to purchase a new version of Trados Studio.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Paul,
Nice to meet you and thank you for your quick response. The license was always active - I worked on an important project previously and when opened Trados again today to create a return package/retrieve the project's files and send it to my client - I received these messages... and I'm stuck at the moment.
Thank you for your help in advance!
I hope this issue is resolved soon before the weekend, otherwise we can continue next week.
Wishing you a nice Thanksgiving!
Sincerely,
Alex
Nice to meet you too. There is nothing to continue however unless you purchase a new licence. Maybe I wasn't clear enough with this?
there is no expiry date for my licenseThat's true, and you have the right to continue using it for as long as you like. But there is no obligation on our part to support it after the end of life of the product. The responsibility for maintaining the licence on your computer is yours.
So if you have lost it then I'm afraid your only option, if you wish to continue working with Trados Studio, is to purchase a new version of Trados Studio.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your reply again Paul! I haven't yet installed the new Trados as i didn't want to do anything in a rush before the weekend - especially since there were projects that were almost finished - so I informed the client about it and they are waiting.
I would like continue now and possibly install the new trial version you suggested as it seems that SDL doesn't leave me any other option... but anyway, since I've been in the middle of the client's project on Trados 2014 - I would like to make sure that when I install the new version I will still have access to them.
Let me know,
Alex
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