Problems when trying to deactivate my license

Question

When opening SDL Trados Studio 2014 Freelance Plus a pop-up window warns about an error when trying to recover the license. One of the options is "off-line deactivation" but after trying to generate the certificate I get another error message "Cannot deactivate license". Please I need help with this as I've been struggling several days with this issue.

Ana-Loredana Gabur · Answer

Luis Herrera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706391 .

Sorin Perta · Answer

Hello Alex Zaltsman 
 License resets, license activation and de-activation are no longer available for 2014 version and older: https://gateway.sdl.com/apex/communityknowledge?articleName=000007331 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Alex Zaltsman 
 You could try to download and install Studio 2022 which should work in Trial mode for 30 days: https://downloadcentercdn.sdl.com/TP/Trados/T2022/Studio/CUs/CU4/TradosStudio2022_CU4_13209.zip 
 This way you can continue work on your projects. If you decide to upgrade / buy a 2022 license you need to contact a Sales person: https://www.trados.com/contact/chat.html 
 Thank you, 
 Sorin

Paul · Answer

Alex Zaltsman 
 Alex Zaltsman said: since I've been in the middle of the client's project on Trados 2014 - I would like to make sure that when I install the new version I will still have access to them. 
 Studio projects are not hidden, they are just files in a folder. So you have several options, but I would recommend you recreate your project because Studio 2014 is so old the filetype support won't be there and even though you will be able to finish the project you probably won't be able to save the target files. If it's a project package then you should be fine as your customer will do that from the return package but if you created the project yourself then you may have a problem. 
 Not the end of the world though... just do this: 
 
 create a new project in Studio 2022 
 add the TM you used in 2014 for this project 
 pre-translate your files 
 polish up any minor differences 
 save your target files 
 
 If you don't have the TM then create a new one for this project in 2022 and import the sdlxliff files from your 2014 project to it.

Trados Portfolio > 2. Licensing and Installation

Problems when trying to deactivate my license