Michel Cote 

I think we need to start again. First of all, how are you attempting to access MultiTerm?  Double-click the termbase file, or start MultiTerm with the intention of opening the termbase from there?

Next, can you share the version numbers?  This is what you should have:

Trados Studio 2022 SR2 - 17.2.10.19084
MultiTerm 2022 SR2 - 17.2.3.2795

Finally for now, did you attempt a reset?

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Hi Paul,

Good to have you on line. I do have the versions mentioned for both in your email. Also tried renaming those files. I'm trying to access through MultiTerm since I can no longer add any terms in the database when working with Trados.

 Here are the errors when I try

Michel Cote 

ok - so this is a Studio error and not a Multiterm error?  Have you also tried resetting Trados Studio?

To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

I saw in one of the suggestions to disconnect my VPN, which I did, but still no success

Now, I need to apologize since I need to leave the office for a few hours for an important meeting. Please send me instructions to try and fix this issue. I can get back to you as soon as I return to hopefully resolve this. Hope to talk again soon.  Michel

Michel Cote 

I already have done.  Please read them!

Hi Paul,

Went through the whole process of restetting Trados and still no change. I can see that Trados is accessing MultiTerm to show terms. However, I can no longer add terms to the database nor can I access it through the MultiTerm icon.

Term viewer in Trados shows no open termbase

Michel Cote 

ok - one more question.  Can you share the location (the full path) of your termbase?  Like this for example:

c:\Users\pfilkin\OneDrive - RWS\Documents\Studio 2022\Termbases\myTermbase.sdltb

Here it is Paul.

C:\Users\servi\OneDrive\Documents\Studio 2019\SDLTB\_Translation Memories\delaval.sdltb

Now that I look at it, it sounds a bit weird to have it there. This problem seems to have appeared in March when I put in the SR2 update...

 Michel Cote 

Try moving it to here instead:

C:\Users\[username]\Documents\Studio 2019\SDLTB\_Translation Memories\delaval.sdltb

You probably do have a Documents folder that is not part of OneDrive.  OneDrive is notorious for causing problems because of synch issues and I would recommend you do not use it.  I have some in there for testing every now and again but if I was using Trados Studio for production use I would not put any files at all into the OneDrive folder.  I would run a backup outside of the automatic synching process if I really wanted to have my files in OneDrive.

 Michel Cote 

Try moving it to here instead:

C:\Users\[username]\Documents\Studio 2019\SDLTB\_Translation Memories\delaval.sdltb

You probably do have a Documents folder that is not part of OneDrive.  OneDrive is notorious for causing problems because of synch issues and I would recommend you do not use it.  I have some in there for testing every now and again but if I was using Trados Studio for production use I would not put any files at all into the OneDrive folder.  I would run a backup outside of the automatic synching process if I really wanted to have my files in OneDrive.

Hi Paul,

Tried this but still the same. I think I have too many old Trados and MultiTerm in my computer and it is confused on which one to use. Can someone connect and check all these files and clean this up.?Not sure what I can and cannot do with all of these. I uninstalled the older software versions, but the databases are in several places.