Hello,

I just tried to replace my Trados Studio 2021 Freelance license (Trados Studio 2021 SR2 - 16.2.12.9338) by my new Trados Studio 2024 Freelance Plus license. But I cannot deactivate my 2021 license. I strongly suspect this is because I activated my new license first, but don't know how to solve this.

These are the steps I took:

1. Activated my new license in my account
2. Opened Studio
3. Help --> Product activation --> Deactivate --> Yes
4. The following message appeared: "Login for this product key has been restricted. Contact the system administrator for assistance."
5. Clicked OK to close the message window.
6. However, then the message appeared that "The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product."
7. Opened Trados Studio again, went to Help - Product activation. The 2021 license had not been deactivated, so I cannot activate the 2024 license.

I then tried to deactivate offline, but I cannot find the Installation ID I would need for that and I'm not sure this is the right solution anyway. 

Could anyone please help?

Thanks in advance!