Cannot deactivate my license

Question

Hello, 
 I just tried to replace my Trados Studio 2021 Freelance license (Trados Studio 2021 SR2 - 16.2.12.9338) by my new Trados Studio 2024 Freelance Plus license. But I cannot deactivate my 2021 license. I strongly suspect this is because I activated my new license first, but don't know how to solve this. 
 These are the steps I took: 
 
 Activated my new license in my account 
 Opened Studio 
 Help --> Product activation --> Deactivate --> Yes 
 The following message appeared: "Login for this product key has been restricted. Contact the system administrator for assistance." 
 Clicked OK to close the message window. 
 However, then the message appeared that "The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product." 
 Opened Trados Studio again, went to Help - Product activation. The 2021 license had not been deactivated, so I cannot activate the 2024 license. 
 
 I then tried to deactivate offline, but I cannot find the Installation ID I would need for that and I'm not sure this is the right solution anyway. 
 Could anyone please help? 
 Thanks in advance!

Paul · Accepted Answer

Berthe Bogers

Berthe Bogers said: 
 that I only see Studio 2021, nothing has changed. It would be nice to be able to switch between Studio 2021 Freelance and Studio 2024 Freelance Plus, but I only HAVE 2021 on my pc, whereas I have purchased an upgrade to 2024, activated it in my account and now just want to work in Studio 2024. This is still my (only) Studio version

Have you installed it? It's a different application. Upgrading the licence doesn't automatically install 2024. 
 Go to your "Downloads" in your account... scroll down a little, or filter on the upgrade, and you'll see this: 
 
 Download Trados Studio and install it; download MultiTerm and install it. 
 Now you should be able to use your activation code in the 2024 activation field once you install it. 
 But don't uninstall 2021... leave it there! No need to get rid of it until you're sure you don't need it anymore, or you move computers.

Paul · Answer

Berthe Bogers 
 why do you want to deactivate it? 
 If you upgraded then your 2021 licence won&rsquo;t exist anymore because you part exchanged it for the 2024 which is now active. Good news is you can continue to use 2021 as well, at least until you move computers or have a crash. 
 If you purchased a new licence so you really do have two then we might need to log a ticket if you can&rsquo;t deactivate it. 
 Which scenario is yours?

Paul · Answer

Berthe Bogers 
 ok - in this case just read my initial reply again. 
 Paul said: Good news is you can continue to use 2021 as well, at least until you move computers or have a crash. 
 The only thing you have to do in reality is process the upgrade in your RWS Account, and you must have done this, or you wouldn't be able to licence 2024. When you do this your old licence is gone, whether you deactivated it or not, and it's replaced with the new one. 
 So if you didn't deactivate it... and I would always suggest to users that they don't... you have a fall back while you get used to working with the new version. Both of them will run quite happily together. You'll never be able to use the old licence on another computer as it has gone, but as long as you leave it on your current machine your old software will also keep working. 
 My suggestion is you stop worrying about it!

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate my license

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