Trados subscription renewed but activation code not received. Also no reply to previous message sent via the RWS contact from. Please assist?

I renewed my subscription yesterday and I did not receive an activation code.  I paid online by credit card and received and RWS invoice.

Today still no activation code.

I sent a message via RWS contact form this morning and I have not received any reply. 

I now have 4 projects waiting, angry clients and I am having to turn down work. Can someone please look into this for me urgently?

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    You're confusing me a fair bit now.  You should have been using 2024 for some time and I find it hard to imagine you didn't receive any details of this given how long it's been around.

    I also don't know why you are finding your way to that website when all you need to be doing to activate Studio is to log in here when Trados Studio starts up:

    Trados Studio 2024 Product Activation window showing the Subscription tab selected. A 'Sign in' button is visible with instructions to log in to activate a subscription.

    1. switch to the subscription tab
    2. click on sign in

    Then you'll get a window similar to this:

    Trados Studio 2024 Product Activation window under the Subscription tab. It shows 'Paul's Team' account with an 'Activate' button to enable the Trados Team subscription.

    1. The name of your account... I have many so the name just represents the name I chose for this particular test account I use.
    2. This test account is Trados team, but yours will probably say Trados Studio 2024 Freelance or something like that.
    3. click on activate

    Trados Studio 2024 Product Activation window under the Subscription tab. It displays an active subscription labeled 'Subscription Professional' registered to 'Paul's Team' with a 'Deactivate' button.

    Now you get a screen showing the tupe of subscription you have and the account it belongs to.

    Simple as that.  Can you confirm this is what you did?  And if you did, can you explain how you ended up with the screenshots you showed... or rather at which point did this happen?

    Paul Filkin | RWS Group

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    [edited by: RWS Community AI at 4:40 PM (GMT 1) on 15 May 2025]
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