Diane Ginis-Milligan 

You purchased a subscription so you don't get an activation code.  Use the other tab when you want to licences the product and not the activation code tab.

This is the message I get

Can I please get some help with this. I am behind with jobs and having to turn down work

Diane Ginis-Milligan 

Looks to me as though you are using the wrong version of Studio.  A subscription licence will be for the latest version of Trados Studio, not an old one.  Try again with Trados Studio 2024.

Thanks for your reply.

But I don't understand, I was just supposed to figure that out by myself with no notification?

Anyway trying with Trados 2024 now leads me here:

Then clicking on 'your account' leads me here:

Please assist.

Diane Ginis-Milligan 

You're confusing me a fair bit now.  You should have been using 2024 for some time and I find it hard to imagine you didn't receive any details of this given how long it's been around.

I also don't know why you are finding your way to that website when all you need to be doing to activate Studio is to log in here when Trados Studio starts up:

1. switch to the subscription tab
2. click on sign in

Then you'll get a window similar to this:

1. The name of your account... I have many so the name just represents the name I chose for this particular test account I use.
2. This test account is Trados team, but yours will probably say Trados Studio 2024 Freelance or something like that.
3. click on activate

Now you get a screen showing the tupe of subscription you have and the account it belongs to.

Simple as that.  Can you confirm this is what you did?  And if you did, can you explain how you ended up with the screenshots you showed... or rather at which point did this happen?

Diane Ginis-Milligan 

You're confusing me a fair bit now.  You should have been using 2024 for some time and I find it hard to imagine you didn't receive any details of this given how long it's been around.

I also don't know why you are finding your way to that website when all you need to be doing to activate Studio is to log in here when Trados Studio starts up:

1. switch to the subscription tab
2. click on sign in

Then you'll get a window similar to this:

1. The name of your account... I have many so the name just represents the name I chose for this particular test account I use.
2. This test account is Trados team, but yours will probably say Trados Studio 2024 Freelance or something like that.
3. click on activate

Now you get a screen showing the tupe of subscription you have and the account it belongs to.

Simple as that.  Can you confirm this is what you did?  And if you did, can you explain how you ended up with the screenshots you showed... or rather at which point did this happen?