Diane Ginis-Milligan 

You purchased a subscription so you don't get an activation code.  Use the other tab when you want to licences the product and not the activation code tab.

This is the message I get

Can I please get some help with this. I am behind with jobs and having to turn down work

Diane Ginis-Milligan 

Looks to me as though you are using the wrong version of Studio.  A subscription licence will be for the latest version of Trados Studio, not an old one.  Try again with Trados Studio 2024.

Thanks for your reply.

But I don't understand, I was just supposed to figure that out by myself with no notification?

Anyway trying with Trados 2024 now leads me here:

Then clicking on 'your account' leads me here:

Please assist.

Diane Ginis-Milligan 

You're confusing me a fair bit now.  You should have been using 2024 for some time and I find it hard to imagine you didn't receive any details of this given how long it's been around.

I also don't know why you are finding your way to that website when all you need to be doing to activate Studio is to log in here when Trados Studio starts up:

1. switch to the subscription tab
2. click on sign in

Then you'll get a window similar to this:

1. The name of your account... I have many so the name just represents the name I chose for this particular test account I use.
2. This test account is Trados team, but yours will probably say Trados Studio 2024 Freelance or something like that.
3. click on activate

Now you get a screen showing the tupe of subscription you have and the account it belongs to.

Simple as that.  Can you confirm this is what you did?  And if you did, can you explain how you ended up with the screenshots you showed... or rather at which point did this happen?

Sorry for your confusion.

I am more confused.

I was using Trados 2022 until yesterday when Trados 2022 suddenly refused to open and informed me my subscription had expired

I renewed my subscription (expecting that renewed subscription still to be to Trados 2022) - but Trados wouldn't open, no license activation code and no opening Trados for the subscription button.

You suggested I try Trados 2024. So I did.

But I don't get to that screen when I open Trados 2024 - I just get here:

Now going back to Trados 2022 click on the subscription button I get here:

When I click on OK - I get here:

I am making zero progress with this.

I do appreciate your assistance but in the time I've been going around with this: 2 of the 4 jobs I had pending which I need Trados for have been cancelled and I have 2 more angry clients who have extended my deadlines (but they are annoyed) and I'm still having to turn down other work.

This is beyond urgent for me now.

Surely, renewing a subscription should be easier than this?

Diane Ginis-Milligan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011412.

Thank you very much for your assistance.

I really do appreciate it: both your initial assistance here and logging a support case for me.

Thanks also for providing me with an estimated time window as well.