I renewed my subscription yesterday and I did not receive an activation code. I paid online by credit card and received and RWS invoice.
Today still no activation code.
I sent a message via RWS contact form this morning and I have not received any reply.
I now have 4 projects waiting, angry clients and I am having to turn down work. Can someone please look into this for me urgently?
You purchased a subscription so you don't get an activation code. Use the other tab when you want to licences the product and not the activation code tab.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
This is the message I get
This is the message I get
Can I please get some help with this. I am behind with jobs and having to turn down work
Looks to me as though you are using the wrong version of Studio. A subscription licence will be for the latest version of Trados Studio, not an old one. Try again with Trados Studio 2024.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for your reply.
But I don't understand, I was just supposed to figure that out by myself with no notification?
Anyway trying with Trados 2024 now leads me here:
Then clicking on 'your account' leads me here:
Please assist.
You're confusing me a fair bit now. You should have been using 2024 for some time and I find it hard to imagine you didn't receive any details of this given how long it's been around.
I also don't know why you are finding your way to that website when all you need to be doing to activate Studio is to log in here when Trados Studio starts up:
Then you'll get a window similar to this:
Now you get a screen showing the tupe of subscription you have and the account it belongs to.
Simple as that. Can you confirm this is what you did? And if you did, can you explain how you ended up with the screenshots you showed... or rather at which point did this happen?
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sorry for your confusion.
I am more confused.
I was using Trados 2022 until yesterday when Trados 2022 suddenly refused to open and informed me my subscription had expired
I renewed my subscription (expecting that renewed subscription still to be to Trados 2022) - but Trados wouldn't open, no license activation code and no opening Trados for the subscription button.
You suggested I try Trados 2024. So I did.
But I don't get to that screen when I open Trados 2024 - I just get here:
Now going back to Trados 2022 click on the subscription button I get here:
When I click on OK - I get here:
I am making zero progress with this.
I do appreciate your assistance but in the time I've been going around with this: 2 of the 4 jobs I had pending which I need Trados for have been cancelled and I have 2 more angry clients who have extended my deadlines (but they are annoyed) and I'm still having to turn down other work.
This is beyond urgent for me now.
Surely, renewing a subscription should be easier than this?
Translate
