Trados subscription renewed but activation code not received. Also no reply to previous message sent via the RWS contact from. Please assist?

I renewed my subscription yesterday and I did not receive an activation code.  I paid online by credit card and received and RWS invoice.

Today still no activation code.

I sent a message via RWS contact form this morning and I have not received any reply. 

I now have 4 projects waiting, angry clients and I am having to turn down work. Can someone please look into this for me urgently?

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  • Sorry for your confusion.

    I am more confused.

    I was using Trados 2022 until yesterday when Trados 2022 suddenly refused to open and informed me my subscription had expired

    I renewed my subscription (expecting that renewed subscription still to be to Trados 2022) - but Trados wouldn't open, no license activation code and no opening Trados for the subscription button.

    You suggested I try Trados 2024. So I did.

    But I don't get to that screen when I open Trados 2024 - I just get here:

    Cloud Subscription error message stating 'You are not currently subscribed to a machine translation package. To select a package, visit your account.' with an OK button.

    Now going back to Trados 2022 click on the subscription button I get here:

    Trados Studio 2022 SR2 Product Activation screen showing 'Perpetual License' and 'Subscription' tabs, with account details and options to sign out or choose an account.

    When I click on OK - I get here:

    Information dialog stating 'The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.' with an OK button.

    I am making zero progress with this.

    I do appreciate your assistance but in the time I've been going around with this: 2 of the 4 jobs I had pending which I need Trados for have been cancelled and I have 2 more angry clients who have extended my deadlines (but they are annoyed) and I'm still having to turn down other work.

    This is beyond urgent for me now.

    Surely, renewing a subscription should be easier than this?

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    [edited by: RWS Community AI at 4:57 PM (GMT 1) on 15 May 2025]
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