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New installed SDL Studio 2024/unable to open files or TMs

Loreta Hoffmann

Dear All

I pursued the upgrade from v2022 to v2024. It was declared I could use both versions. This reassured me that I wouldn't be completely out of action after the upgrade when something goes wrong. After the installation, when I tried to activate the new version, I assumed that I cannot use 2 ACTIVATED versions. I can keep the v2022 ONLY if I run the v2024 in trial mode. If I want to generate a license for v2024, I can only replace that of v2022 with this new license. So, then my v2022 probably loses its activation - I didn't dare to try - it stands in red, that this action is impossible to revert.
Actually, it would be OK, if the new version would at least work. In my case, after creating a new project I can't open files for translation, I get the error "Only docked panes may be pinned or unpinned". When I try to close the SW after this error, I get an error "Key not found: 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx'. Parameter name: key". Moreover, all my TMs cannot be opened as well, the error is that they are corrupted, but they work with v2022.

No idea what that is. Neither in Knowledge Base, nor in Community, there is any information about it.
I started to use Trados from 'preTrados" version (5.5 or smth, 1999) and I don't see a need to buy a maintenance or support. I only have problems with installation and the biginning of usage of SDL Studio - since 2007.

My questions are:

1. If I upgrade the licence - will I still able to use activated version of 2022?

2. Can it be that the problem is that I used my saved user profile from an older version?

3. If I will not get help here - is there any possibility to get help from RWS only for this problem?

Thank you.
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  • 0 in reply to Paul

    Dear Paul,

    thank you, the repairing of the Studio and MultiTerm helped to create the assotiations.

    I have one more problem :) I See that this was discussed a month ago, but without any answer. It is about File>Options>Editor and changing apperance of Translation results window. I managed to change the values 10 above and 8 below (font size), but I cannot change the formatting of difefences. I can click Change and make changes in appearing Font formatting window, but nothing happens when I close this window and touch OK.Options menu showing Translation Results Window settings with examples of inserted and deleted content formatting. Font Formatting window is open with style and color options visible.
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    [edited by: RWS Community AI at 1:34 PM (GMT 1) on 7 Jul 2025]
  • +1 in reply to Loreta Hoffmann

      

    I recorded a short video to confirm it works for me in the current production release... doesn't help you I know, but does confirm this isn't a general problem affecting everyone:

    I'm using 2024 version 18.0.2.3255.

    Perhaps try a proper reset to make sure you have everything set up as expected.  

    Clean install... try the following.

    First uninstall Studio.

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\Trados\TradosStudio2024\
    c:\Program Files (x86)\Trados\Trados Studio\Studio18\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\18\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio18\
    c:\Users\%username%\AppData\Local\Trados\Trados Studio\18\
    c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18\
    c:\Users\%username%\Documents\Studio 2024\Project Templates\
    c:\Users\%username%\Documents\Studio 2024\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Dear Paul,

    thanks for your video - yes, I made it this way and it didn't worked. I'll try to make the full re- and deinstallation when I have a quieter day.

    Do you think, that the problems I had could be related to the fact, that I installed my own user profile I exported from 2022? Maybe, I have to use the default user profile proposed by installing tool?
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  • 0 in reply to Paul

    Dear Paul,

    I deinstalled the Studio 2024, deleted files you indicated and reinstalled it again. With a default user profile. It didn't helped, I still cannot customize the colors in Translation Results Window. But I can change them Review (Options>Editor>Review)...

    By the way, it seems that it wasn't the clean install, because I wasn't prompted to set up the Studio.

    Moreover, I cannot open the package by clicking it. After clicking the package in File manager, Studio opens, but nothing happens - the package is not installed. I can open and install package only over Welcome window>Open Project package.

    I use the same version of Studio 2024, as you indicated.

    My Trados 2022 functions without these problems. But I noted that after installation of Studio 2024, the flag banner for Lithuanian is vanished there are only a gray rectangle. In the v2022 as well, but it was correct, before I activated v2024. I don't know, if it can show some dissotiation or problem with locale. The assotiation of the Studio files seems to work.

    Screenshot of the Project Settings window in Studio 2024, showing a translation memory file named 'Warranty_lt.sdltm' with enabled languages set to English (US) and Lithuanian (LT).
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    [edited by: RWS Community AI at 4:12 PM (GMT 1) on 8 Jul 2025]
  • 0 in reply to Loreta Hoffmann

     

    Loreta Hoffmann said:
    By the way, it seems that it wasn't the clean install, because I wasn't prompted to set up the Studio.

    Perhaps you did not follow the instructions as I set out.  There were two parts to that:

    1. Uninstall Studio
    2. Delete the leftover files/folders

    If you did that you have to get the setup part when you reinstall.

    Presumably you can still work if you use Trados Studio to open files, TMs, and Packages; and don't double click to open in File Explorer.  Your problem is only linked to files not associating with Trados Studio?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
  • 0 in reply to Paul

    I did it exactly after your plan. Studio files are assotiated now with Studio, but I still cannot open the packages from file manager. After clicking, Studio 2024 opens but nothing happens. 
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