Paola Manca Hi Paola Manca, I could not find a Trados 2024 license linked to the email you are using with the community, I can open a case for you but you need to provide that email to the technical team when they get in touch, so they can make various verifications in the system. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0031850.

Hi Anca,

Thanks for checking! :)

The emails linked to our licenses are info@amperetranslations.com and cshardlow@amperetranslations.com.

Should you need anything else, please let me know. Looking forward to hearing from you!

Thanks!

Hi  Paola Manca ,

Please reply to the email the technical team sent you. Thank you.

Kind regards,

Anca

Hi Anca,

Could you please ask the team to send the email again? We're afraid we haven't received it yet.

Thank you!

Hi Anca,

Any news on this?

Thank you!

Hi Paola Manca ,

The technical team contacted you a few times at the email linked to community - but they closed the case if they did not receive any reply.

Perhaps the email was redirected by yahoo into Junk/Spam folder?

I'll open a new one - but kindly make sure you check all folders.

I'll add the extra emails in the case notes. Unfortunately, we cannot control what email providers do with external emails.

Paola Manca We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032729.

Hi Anca,

Thanks for checking!

Since we cannot find any email, we created a new profile in Studio linked to gbernardo@amperetranslations.com. Could you please ask your team to open a new thread including this email address?

Thank you!

Hi Paola Manca 

We cannot open a thread, neither can the support team, and the Community is not linked to Studio profiles. Your colleague can create their own account on Community and post like you did, and we can open a case from there. 

Also, make sure that you don't have any restrictions from your IT or domain regarding external emails, since you indicated you did not receive the emails sent by the technical team.

This situation may indicate that there's a restriction on your side and no matter how many cases we open, if your domain or IT blocks the incoming emails, you or anyone from the company won't receive them. Make sure there is nothing blocked in Spam/Junk or Quarantined emails and you can add @rws.com to the safe sender list.

Kind regards,

Anca