Hello,

I was changing my 2nd activation for the perpetual licence for 2021 from one laptop to another, in the original laptop I followed the steps to deactivate the licence so I can free up the slot to activate it on the new laptop but came across the following error when pasting the activation code:

" Could not activate this licence ' Activation is not allowed because entitlement is in DISABLED state. "

Another big issue is that on the licences tab on my account, my 2021 licence is not showing up anywhere.

Tried to log in in the community hub that is listed under assistance in my profile but each time I try to log in so I can log the case, the page just refreshes and doesnt let me input my user/password at all.