Hi Diana Kreimer 

In your account you have a Trados 2024 Freelance license activated in 2024. Do you own any other separate Trados 2021 license? If so, please provide an order number.

If you are looking for a 2021 license in the same account, that's not accessible anymore, since you upgraded to Trados 2024. An upgrade does not guarantee you the right to use old versions as separate licenses. In any case, Trados 2021 is not supported and, in case your client uses 2021, files created in Trados 2024 are compatible. If this is about using Trados on a second device, you upgraded to Freelance (not Plus), so you only have one desktop activation. Alternatively, you could use the cloud version: https://eu.cloud.trados.com/ please see the differences between the cloud and desktop version at this link down the page: www.trados.com/.../

Kind regards,

Hello Elisa,

Thank you for your message. have carefully reviewed the details provided, and I must formally disagree with the current stance on my licensing.After that, I must say that I fully disagree with its content.

I have been a loyal SDL/Trados user since 2016, consistently upgrading my Freelance License with the explicit understanding that it included two activations (for desktop and laptop use).

I feel it is important to highlight the following points:

• I attended webinars and reviewed news on rws for the 2024 upgrade. At no point was it disclosed that upgrading would result in the forfeiture of my second 2021 activation.
• My work often takes me to remote areas, such as Patagonia, where internet access is non-existent or really bad. The cloud version is not a viable professional solution for me; I require the local second activation that I have paid for across multiple versions (2017, 2019, and 2021).

I have already uninstalled the software from my previous laptop and simply need to move that existing activation to my new hardware.

Given my long-standing history with Trados, I am asking you to manually intervene and restore my second 2021 activation. I expect the terms of my previous purchases to be honored, regardless of the 2024 upgrade.

My 2021 license (that says Perpetual) corresponds to Order # 637454,. Upgrade from Trados Studio 2017 Freelance Plus to Trados Studio 2021 Freelance Plus. 

I look forward to a prompt resolution so I can resume my work.

Best regards,

Hello Diana Kreimer 

First of all, please note there is a difference between Freelance and Freelance Plus. Freelance is a single user license with one desktop activation, while Freelance Plus is a single user license with 2 activations, not 2 separate licenses.

Yes, I agree you always have used Freelance Plus, which makes it rather odd that in 2024, when you ordered from our authorized reseller, you ordered an upgrade from Trados Studio 2021 Freelance Plus to Trados Studio 2024 Freelance (so not Trados 2024 Freelance Plus). If you think this was a misunderstanding and you actually wanted Trados 2024 Freelance Plus, please contact tpresellers@rws.com and my colleagues will assist you.

As for 2021, it has always been the case that with an upgrade you don't retain your license rights for old licenses, this is not new and has always been our policy. So unfortunately we cannot restore your Trados 2021 license. Your upgrade from Trados Studio 2017 Freelance Plus to Trados Studio 2021 Freelance Plus is also an upgrade order (so not an order for Trados 2021 as a separate new license), where you officially lost the license rights for Trados 2017. If Trados 2017 somehow still works for you, that doesn't mean we guarantee its functioning. This information is highlighted in red each time you process an upgrade, for example:

If you'd like to move your Trados 2024 Freelance license to a different computer, please follow the procedure in this article  05.7. How to... Transfer my existing licence to a new computer? 

If you have any further questions, please feel free to reach out to the above mentioned e-mail address, as this is a commercial matter and not a technical issue. Thank you for your understanding!

Kind regards,

Hello Diana Kreimer 

First of all, please note there is a difference between Freelance and Freelance Plus. Freelance is a single user license with one desktop activation, while Freelance Plus is a single user license with 2 activations, not 2 separate licenses.

Yes, I agree you always have used Freelance Plus, which makes it rather odd that in 2024, when you ordered from our authorized reseller, you ordered an upgrade from Trados Studio 2021 Freelance Plus to Trados Studio 2024 Freelance (so not Trados 2024 Freelance Plus). If you think this was a misunderstanding and you actually wanted Trados 2024 Freelance Plus, please contact tpresellers@rws.com and my colleagues will assist you.

As for 2021, it has always been the case that with an upgrade you don't retain your license rights for old licenses, this is not new and has always been our policy. So unfortunately we cannot restore your Trados 2021 license. Your upgrade from Trados Studio 2017 Freelance Plus to Trados Studio 2021 Freelance Plus is also an upgrade order (so not an order for Trados 2021 as a separate new license), where you officially lost the license rights for Trados 2017. If Trados 2017 somehow still works for you, that doesn't mean we guarantee its functioning. This information is highlighted in red each time you process an upgrade, for example:

If you'd like to move your Trados 2024 Freelance license to a different computer, please follow the procedure in this article  05.7. How to... Transfer my existing licence to a new computer? 

If you have any further questions, please feel free to reach out to the above mentioned e-mail address, as this is a commercial matter and not a technical issue. Thank you for your understanding!

Kind regards,