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Error 1603 when installing and updating Studio 2015 / 2015 SR2 after Windows 10 migration

Flavien Gaudelet

Hi everyone,

I'm dealing with a big issue when trying to install and/or update my version of SDL Trados Studio 2015, and I hope someone can help me resolve it.

Everything started when SDL Trados 2015 SR2 became available. I downloaded the updates from my account, and proceeded to install them as usual.
Unfortunately, the installation can't go through, displaying a "Could not find network location TT" error message.
All I can do then is abort the installation, which shows a 1603 error message.

I have kept working with my standard version, but since I had some free time a couple of days ago, I decided to give this another try.
As per instructions found in the SDL KB, I thought uninstalling my current version of Trados would help.
Except it really DIDN'T, and I received the same error messages when I tried to reinstall it.
So I was left with no software at all...

I have tried several "turnarounds" from the knowledge base, but none really helped with my case.

In the end, I was somehow able to manually reinstall the standard (as in non updated) version of Studio 2015, using the tips from this KB producthelp.sdl.com/.../9136.html (I had to run the individual MSI files as administrator first, by adding the related command in the Windows registry).

I am now back to square one, using the non updated version of Trados 2015.
The problem is I'm not sure my manual installation will be stable over time, and I can't update the softwares I paid for.
(I haven't tried updating Multiterm, but I'm afraid the results will be the same).

Perhaps this is important to mention I have recently migrated from Windows 7 to Windows 10, since this seems to be a MSI/Windows installer problem.
Although, this is the only software I had trouble with since migrating.

Has anyone been confronted to this issue?

Thanks for your help,
Flavien
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  • 0 in reply to David Watson
    Hi Dave,

    Thanks for your reply.
    I don't remember where I got this utility from in the first place. But since I have worked as a vendor for SDL France, it's possible I received this from a project manager or downloaded it from their FTP.

    Anyway, I don't have Trados 2007 installed, but I still have SDLX. Do you think it's still safe to uninstall this "File Format Filter Update for SDLTrados 2007 Suite"?
    I still receive projects in TTX format that I process in Studio 2015 (some agencies keep working with obsolete versions of Trados), I'm just keeping SDLX in case Studio 2015 can't open them.
    But then, I don't know if Studio 2015 is able to open them only because I have these installed, or if it's a native feature, in which case I can probably uninstall SDLX as well?

    Also, seems I can't find the "SDL Trados Legacy Compatibility Module" in Programs and features. Maybe because I had to install the MSIs manually since the silent install couldn't go through.
    The Trados related programs displayed in my Programs and features are: (sorry for the long list)

    - ApSIC Xbench Plugin for SDL Trados Studio
    - File Format Filter Update for SDLTrados 2007 Suite
    - Memu Maker for SDL Trados Studio 2014
    - SDL Trados 2014 SP2 - Remove suite of products
    - SDL Trados 2015 SR2 - Remove suite of products
    - SDL Trados Studio 2014 - MadCap Filter
    - SDL Trados Studio 2014 - SubRip Filter
    - SDL Trados Studio 2014 SP2
    - SDL Trados Studio 2015
    - SDL WorldServer Components
    - SDLTmConvert
    - SDLTmReverseLangs
    - SDLX
    - TMX File Type version 1.0
    + all the MultiTerm and Passolo related programs/modules

    Apart from the "File Format Filter Update for SDLTrados 2007 Suite", can you point out which element I should uninstall?

    Thanks again for your help.

    Flavien
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