Hi Valerie,

Can you click on the floppy disk in the bottom left corner when the error message appears?

This will allow you to save the error details. Once you have that can you post them here?

Hi Jesse, here are the details. 

Thank you very much, 

Valérie

Hi Valerie,

When you say "deactivate", do you mean "uninstall"?
Are you using server-based termbases?

Also, the error message in your screenshot shows the error occurring on the termbase settings page and not at the end after you click finish:

* Note how you can see the termbase settings page in the background in the above screenshot.

To get to the bottom of the error, it would be helpful to know the exact steps the person uses to produce the error.

Hi Valerie,

When you say "deactivate", do you mean "uninstall"?
Are you using server-based termbases?

Also, the error message in your screenshot shows the error occurring on the termbase settings page and not at the end after you click finish:

* Note how you can see the termbase settings page in the background in the above screenshot.

To get to the bottom of the error, it would be helpful to know the exact steps the person uses to produce the error.