GroupShare Transaction log for database 'tempdb' is full (GS 2020 SR1 CU04)

We are experiencing issues with tempdb in the SQL server, which increased in size to the point where the database does not respond (files cannot be checked in/checked out, projects do not synchronise, etc.).

In the TMService log, we have:

2022-03-03 11:13:33.2719|XX-123ABCCCCCC|Error|THREAD_ID:30|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:Error: System - The transaction log for database 'tempdb' is full due to 'ACTIVE_TRANSACTION'.

The data for table-valued parameter "@tuIdsToSkip" doesn't conform to the table type of the parameter. SQL Server error is: 9002, state: 4

The statement has been terminated. (det Post ails: System.Data.SqlClient.SqlException (0x80131904): The transaction log for database 'tempdb' is full due to 'ACTIVE_TRANSACTION'.

We referred to several articles, including:

gateway.sdl.com/communityknowledge

gateway.sdl.com/CommunityKnowledge

gateway.sdl.com/CommunityKnowledge

gateway.sdl.com/communityknowledge

All suggest increasing the size allocated to/freeing up space on temp.

We increased the storage size of temp from 50gb to 100gb. However, this has not resolved the issue since tempdb simply increases in size in a matter of hours/minutes to consume the total amount of available space, and the issue therefore recurs.

At SDL/RWS, has this issue been encountered elsewhere? What are the workarounds?

Many thanks, James

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