I can't add a server to Groupshare.

Question

II have a problem with Groupshare.I should download a package, but when I try to add the server name I received from my customer, I get the following Error message "Impossibile collegarsi al server. Controllare le impostazioni di connessione del server, le connessioni di rete e Internet e verificare che il server sia disponibile". So, I need help... thanks in advance. Ornella

Alex Jude · Answer

Hi Ornella Giacobone , 
 The error message you are seeing may arise from different reasons. I order to track it down, can you provide a screenshot with the error message and expand the stack trace? 
 What I will need as well, is the Trados Studio version and you can retrieve this information from Help -> About SDL Trados Studio. 
 The GroupShare server connection can be verified via web browser, can you check that as well and let me know if the GroupShare web page could be accessed? 
 Looking forward for your feedback. 
 Alex J.

Trados GroupShare > 1. General

I can't add a server to Groupshare.

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