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Help to add Group Share server in Studio 2021

Emilie DUFFOUR

Dear Sir or Madam,

I am contacting you regarding an issue with GroupShare. I have a problem when I try to add a Groupshare server on Trados in order to work for one of my clients. I have the following error message

Trados Studio error message: 'Echec de la connexion au serveur. Verifiez vos parametres de connexion au serveur, vos connexions reseau et Internet, et la disponibilite du serveur.'

I have been on a forum (https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040151) and done what they suggest, that is adding the exceptions on my Anti Virus (AVAST), but it still doesn't work. I show you what I've done in my antivirus settings : 

Avast antivirus exceptions settings showing the website 'groupshare.superext.com' added as an exception.

Do you think you can help me? 

Thank you in advance,

Best regards,

Émilie 

Generated Image Alt-Text
[edited by: Trados AI at 7:04 AM (GMT 0) on 5 Mar 2024]
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  • 0 in reply to Alex Jude

    Good morning Alex,

    Yes, I can access to the GroupShare web link via my browser, and see my projects there : GroupShare web interface showing two projects named KARLLAGERFELD_en_US_fr_FR with statuses 'In Progress'. Both projects have different published and delivery dates, and language pairs of English to French.

    I am waiting for your instructions then. 

    Thank you, 

    Émilie 
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    Generated Image Alt-Text
    [edited by: Trados AI at 7:04 AM (GMT 0) on 5 Mar 2024]
  • 0 in reply to Emilie DUFFOUR

     , please try the following settings change:

    1. Close Trados Studio
    2. Go to registries at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\ and add a New Key, under Protocols naming it TLS 1.2
    3. Under the TLS 1.2 Key, create a New Key, naming it Client
    4. The full registry key path should look like this now HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
    5. Inside the Client key, add a new DWORD Value with Value Name DisabledByDefault and Value data: 0 

    Please let me know the result.

    Alex J.
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  • 0 in reply to Alex Jude

    Hello Alex,

    Thank you for your answer but I'm sorry I don't understand where I'm supposed to find this path on my comptuer : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\

    I have no H disk on my computer. I'm completely lost by now...

    Émilie 
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  • 0 in reply to Emilie DUFFOUR

      I am sorry I did not specify that you need to go to this location:

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

    Double click on Registry Editor 

    Go to this path afterwards: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\

    Make the necessary adjustments.

    Alex J.
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  • 0 in reply to Alex Jude

    Good morning Alex,

    Thank you for your answer. In the meantime I asked someone who told me to open regedit.exe from the Windows Start menu and that's what I did. From there I was able to make the settings change you told me to do and it seems to work now when I open Trados Studio and try to open a GroupShare project, it connects me to GroupShare. 

    Thanks a lot Alex and have a lovely day!

    Best regards,

    Émilie 
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