Help to add Group Share server in Studio 2021

Dear Sir or Madam,

I am contacting you regarding an issue with GroupShare. I have a problem when I try to add a Groupshare server on Trados in order to work for one of my clients. I have the following error message

Trados Studio error message: 'Echec de la connexion au serveur. Verifiez vos parametres de connexion au serveur, vos connexions reseau et Internet, et la disponibilite du serveur.'

I have been on a forum (https://gateway.sdl.com/CommunityKnowledge?articleName=000001949) and done what they suggest, that is adding the exceptions on my Anti Virus (AVAST), but it still doesn't work. I show you what I've done in my antivirus settings :

Avast antivirus exceptions settings showing the website 'groupshare.superext.com' added as an exception.

Do you think you can help me?

Thank you in advance,

Best regards,

Émilie

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[edited by: Trados AI at 7:04 AM (GMT 0) on 5 Mar 2024]

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Trados GroupShare > 1. General

Help to add Group Share server in Studio 2021