A connection to MultiTerm server xxx could not be established/ Root element is missing

Hello,

I'm using an agency's Groupshare for their termbase, but I can no longer access it.

When I try to login to the server I get this error message (I am connected to the server for the TM though):

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<SDLErrorDetails time="20/11/2023 22:46:05">
<ErrorMessage>A connection to MultiTerm Server groupshare.linguaserve.net could not be established.
Root element is missing.</ErrorMessage>
<Exception>
<Type>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<LineNumber>0</LineNumber>
<LinePosition>0</LinePosition>
<SourceUri>file:///C:/ProgramData/SDL/SDL MultiTerm/MultiTerm16/Settings.xml</SourceUri>
<HelpLink />
<Source>System.Xml</Source>
<HResult>-2146232000</HResult>
<StackTrace><![CDATA[ at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Sdl.MultiTerm.Core.Settings.SettingsIO.SetDocument(String path)
at Sdl.MultiTerm.Core.Settings.SettingsIO.SetScope(SettingScope scope)
at Sdl.MultiTerm.Core.Settings.SettingsIO..ctor(SettingScope scope)
at Sdl.MultiTerm.Client.Connectors.Timeouts.ReadTimeoutSetting(String timeoutName, Int32 defaultTimeout)
at Sdl.MultiTerm.Client.Connectors.Timeouts.get_GetTermbases()
at Sdl.MultiTerm.Client.Connectors.ServerConnector.ServerGetTermbases(String UserCookie)
at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbaseEntities()
at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbases()
at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>LAPTOP-KMDH0VJA\antea</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LAPTOP-KMDH0VJA</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>6237868 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

I already tried some of the proposed solutions, but none of them work:

https://gateway.sdl.com/apex/communityknowledge?articleName=000007095

https://gateway.sdl.com/apex/communityknowledge?articleName=000003030

 A connection to SDL Multi Term Server could not be established - The root element is missing. 

https://gateway.sdl.com/apex/communityknowledge?articleName=000003939&__hstc=110027290.a89259501eb3ef50217883f048b9c509.1700513703339.1700513703339.1700513703339.1&__hssc=110027290.2.1700513703340&__hsfp=2357712330&_gl=1*1bc7gov*_gcl_au*NzMwNzYxMjM1LjE3MDA1MTM3MTA.*_ga*MTM2ODE2OTU0OC4xNzAwNTEzNzEw*_ga_J0Z9C6G83T*MTcwMDUxMzcxMC4xLjEuMTcwMDUxMzczOC4wLjAuMA..

I am not using a VPN and the agency confirmed they had no issues with the Groupeshare on their end.

I'm using Trados 2021.

Thank you for your help

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