Hello,
I'm using an agency's Groupshare for their termbase, but I can no longer access it.
When I try to login to the server I get this error message (I am connected to the server for the TM though):
<SDLErrorDetails time="20/11/2023 22:46:05"> <ErrorMessage>A connection to MultiTerm Server groupshare.linguaserve.net could not be established. Root element is missing.</ErrorMessage> <Exception> <Type>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <LineNumber>0</LineNumber> <LinePosition>0</LinePosition> <SourceUri>file:///C:/ProgramData/SDL/SDL MultiTerm/MultiTerm16/Settings.xml</SourceUri> <HelpLink /> <Source>System.Xml</Source> <HResult>-2146232000</HResult> <StackTrace><![CDATA[ at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.Load(String filename) at Sdl.MultiTerm.Core.Settings.SettingsIO.SetDocument(String path) at Sdl.MultiTerm.Core.Settings.SettingsIO.SetScope(SettingScope scope) at Sdl.MultiTerm.Core.Settings.SettingsIO..ctor(SettingScope scope) at Sdl.MultiTerm.Client.Connectors.Timeouts.ReadTimeoutSetting(String timeoutName, Int32 defaultTimeout) at Sdl.MultiTerm.Client.Connectors.Timeouts.get_GetTermbases() at Sdl.MultiTerm.Client.Connectors.ServerConnector.ServerGetTermbases(String UserCookie) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbaseEntities() at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbases() at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]></StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio16</ProductVersion> <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>2057</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>LAPTOP-KMDH0VJA\antea</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>LAPTOP-KMDH0VJA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>6237868 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
I already tried some of the proposed solutions, but none of them work:
https://gateway.sdl.com/apex/communityknowledge?articleName=000007095
https://gateway.sdl.com/apex/communityknowledge?articleName=000003030
A connection to SDL Multi Term Server could not be established - The root element is missing.
I am not using a VPN and the agency confirmed they had no issues with the Groupeshare on their end.
I'm using Trados 2021.
Thank you for your help