We will be moving our virtual instance over to the Azure platform this week.
I have tested it and am getting differences in the CALs and VUs in the test environment. Can someone advise the proper steps required when moving the instances over to a new environment?
Attached are the statistics I'm seeing
Dear Customer,
Thank you for raising this in the Forums.
The CALs issue might be addressed by requesting a license reset. This KB article will help you: https://gateway.sdl.com/apex/communityknowledge?articleName=000001889.
After you have the confirmation that the Trados GroupShare license was reset, you will have to re-activate the license in the application. There are 2 ways to re-activate it:
Offline Deactivation/Activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000006334.
Online Deactivation/Activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000005236.
Migrating the Trados GroupShare instances to a new VM is something we do not recommend. And we (RWS Support) do not have a procedure for that. The normal procedure is to install the Trados GroupShare instance on the new VM and then to change a lot of .config files to point to the old SQL server.
From the above screenshots, I can see that you are working with Trados GroupShare 2017.
Please be aware that if you have an SMA (Software and Maintenance Agreement), it might get forfeited - as the above tasks are only being performed by our Professional Services team - and it comes with a fee.
My recommandation is, if possible, to contact your RWS Salesperson and to ask for a meeting with the PS team. From what I understand, you want to perform a Trados GroupShare 2017 -> 2020 upgrade with a Database migration. The PS team has the proper tools and expertise to perform these tasks.
Best regards
Dear Customer,
Thank you for raising this in the Forums.
The CALs issue might be addressed by requesting a license reset. This KB article will help you: https://gateway.sdl.com/apex/communityknowledge?articleName=000001889.
After you have the confirmation that the Trados GroupShare license was reset, you will have to re-activate the license in the application. There are 2 ways to re-activate it:
Offline Deactivation/Activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000006334.
Online Deactivation/Activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000005236.
Migrating the Trados GroupShare instances to a new VM is something we do not recommend. And we (RWS Support) do not have a procedure for that. The normal procedure is to install the Trados GroupShare instance on the new VM and then to change a lot of .config files to point to the old SQL server.
From the above screenshots, I can see that you are working with Trados GroupShare 2017.
Please be aware that if you have an SMA (Software and Maintenance Agreement), it might get forfeited - as the above tasks are only being performed by our Professional Services team - and it comes with a fee.
My recommandation is, if possible, to contact your RWS Salesperson and to ask for a meeting with the PS team. From what I understand, you want to perform a Trados GroupShare 2017 -> 2020 upgrade with a Database migration. The PS team has the proper tools and expertise to perform these tasks.
Best regards
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