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"500 (Internal Server Error)" and "Translation provider threw exception" (Trados Studio 2024, SDL Trados GroupShare Server 2020 SR 1)

Nadine Kontny

Hello,

We are a public service of about 20 translators and we work with Trados Studio since 2009.

First of all, a brief description of how we work: Some weeks ago, we went from SDL Trados Studio 2019 to Trados Studio 2024. All our TMs are server-based and stored on a SDL Trados GroupShare server (GS 2020 SR1).

For some weeks, we have the problem that we can’t update our server-based TMs with our translations, we get the error message “Translation provider threw exception”. See: community.rws.com/.../182092

Now, we have found out that we can’t modify any content in this server-based TM. When we try for example to correct a typo, the following error message appears:

Error dialog box with a message 'Une ou plusieurs erreurs se sont produites' and details about a System.AggregateException error.Error dialog box showing a System.AggregateException with a public key token detail visible.

Error dialog box with a message indicating a 500 Internal Server Error and details about a System.Net.Http.HttpRequestException error.Error dialog box showing a System.Net.Http.HttpRequestException with a public key token detail visible.

That’s why I post the problem in this forum perhaps it has something to do with our GroupShare Server …?

My next idee was to create a new empty TM on the server (as a temporary working tool for the colleagues until our actual TM is working properly again) but no chance. The same error message pops up, we no longer can create server-based TMs Frowning2.

I hope anyone can help us with these problems. Thanks a lot in advance!

Nadine

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[edited by: RWS Community AI at 8:22 AM (GMT 1) on 17 Apr 2025]
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  • 0 in reply to Cristian Cozma

    Hello Cristian,

    Sorry for the late reply, I had some days off. In any case, thank you very much for your response.

    As for your suggestions, I’ve tried to create a TM in the Groupshare Web Interface but it hasn’t worked either. I got the following error message:

    Error message stating 'Translation Memory was not saved. An internal server error occurred. Error: System - Could not allocate a new page for database 'SDL_TMCONT' because of insufficient disk space in filegroup 'PRIMARY'.Continuation of the error message with technical details about the system's failure to execute database commands, ending with an 'OK' button.

    I’ve then tried to create a new container. This has worked and I could also create a new TM in this container. This is good news.

    Now I ask myself if I should just “copy/paste” our existing server-based TMs in this new container or would it be better to create new empty TMs in the container and import the tmx-exports from our TMs into them? What would you suggest?

    Thanks a lot for your precious help,

    Nadine
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    Generated Image Alt-Text
    [edited by: RWS Community AI at 8:04 AM (GMT 1) on 24 Apr 2025]
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