Probability score: 0.7  

Question improvement suggestion: Provide the exact error message you are encountering in Trados Studio 2022, as well as the version of Parallels Desktop you are using. This will help in diagnosing the issue more effectively.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello!  

It sounds like you're experiencing a challenging issue with Trados Studio 2022 while using Parallels Desktop on your MacBook. Let's break down the steps you can take to troubleshoot this problem:

**Step 1: Repair Installation**  

1. Close all RWS applications.  

2. Open the Control Panel:  

  - For Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.  

3. Locate Trados Studio 2022 in the list, right-click it, and select "Uninstall/Change" > "Repair."  

4. Restart Trados Studio after the repair process is complete.  

**Step 2: Reset Basic Settings**  

If the repair does not resolve the issue, you can reset the basic settings:  

1. Close all RWS applications.  

2. Navigate to the following folder:  

  `C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\`  

3. Rename the 'Studio17' folder to 'Studio17_old.'  

4. Restart Trados Studio.  

**Step 3: Check Firewall/Antivirus Settings**  

Sometimes, firewall or antivirus settings can interfere with the application. Ensure that Trados Studio is added as an exception in your firewall or antivirus software.  

**Step 4: Verify GroupShare Connection**  

Regarding the error message "Échec du démarrage de la connexion," this could be related to GroupShare settings on your client's side. You may want to ask your client to check their GroupShare configuration and ensure that the necessary permissions and settings are in place for you to access the project.  

**Step 5: Update Parallels Desktop**  

Make sure you are using the latest version of Parallels Desktop, as updates can resolve compatibility issues with Windows applications.  

If these steps do not resolve your issue, please provide the exact error message you are encountering, and let me know the version of Parallels Desktop you are using. This information will help in diagnosing the problem more effectively.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

1. None of these steps have worked unfortunately.

 Paul Do you know what kind of configuration the client needs to have in order to access GroupShare/Online Editor? He told me he himself couldn’t access the Online Editor, even though it’s his own server. I’m not sure I understand.

Probability score: 0.8

Question improvement suggestion: It would be beneficial to clarify the specific error message your client is encountering when trying to access the Online Editor, as well as any relevant settings or configurations they have in place on their GroupShare server.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello!

It sounds like you're facing a challenging situation with accessing the Online Editor in GroupShare. Since your client is also unable to access it, this could indicate a configuration issue on their GroupShare server. Here are some steps to ensure the correct setup:

**Step 1: Verify GroupShare Permissions**  

1. Ensure that the client has the necessary permissions to access the Online Editor. They should check their user role settings in GroupShare to confirm they have access rights to the projects.

**Step 2: Check GroupShare Services**  

1. The client should verify that all required GroupShare services are running. This can typically be done through the GroupShare administration interface.

**Step 3: Review Server Configuration**  

1. Ensure that the GroupShare server is configured correctly to allow access to the Online Editor. This includes checking firewall settings and ensuring that the necessary ports are open.

**Step 4: Test Connection**  

1. The client can try accessing the Online Editor from a different network or device to rule out any local network issues.

**Step 5: Consult Documentation**  

1. It may be helpful for the client to refer to the official RWS documentation regarding GroupShare and Online Editor configurations to ensure everything is set up correctly.

If these steps do not resolve the issue, please provide any specific error messages your client encounters when trying to access the Online Editor. This information will be crucial in diagnosing the problem further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I’m at a wits-end. Here’s what I get.

Hi Mei-Li Verreault 

You didn't say anything about why you uninstalled and reinstalled the Trados 2024.  Was it because of the same error?
I presume other projects and Trados worked well... 

I'm responding just to give you the feedback that from my experience Parallels Desktop is not the "root cause" in such errors.

To help others (RWS support team) in giving you any useful feedback it would be good if you save the error message (by clicking on a blue floppy disk icon in your error message) and adding it to your question.

Simon

Hello Simon,

Thank you for your reply.

Yes, it was because of the same error (2024 version). So I thought I might give the 2022 version a go, but it didn’t work either unfortunately.

Actually, I just talked with someone from RWS, and they said it might be an issue with the Parallels/Windows environment. So I’m probably going to have to see an IT specialist.

Thanks again,