Error message in Trados 2022 and unable to use the Online Editor

Question

Hello! I tried installing Trados Studio 2022 last week, but I have been getting this error message since (please see the image below). 
 This is after uninstalling, then reinstalling Trados 2024, then deleting the Studio18 and Studio files, then opening Studio again. Then repairing the app. Unfortunately, nothing has worked so far. I can&rsquo;t get the app to open properly 
 Please note that I&rsquo;m using Parallels Desktop since I&rsquo;m on a MacBook. I don&rsquo;t know if this may have caused the problem. 
 I even tried using the Web version of GroupShare of one of my clients. I was able to log in and everything, but I received the following message when I tried to open a project: 
 " &Eacute;chec du d&eacute;marrage de la connexion ". 
 Is this error due to a GroupShare parameter on the client&rsquo;s side? If so, what can he do to enable the Online Editor? 
 Any help would be greatly appreciated.

RWS Community AI · Accepted Answer

Probability score: 0.8 
 Question improvement suggestion: It would be beneficial to clarify the specific error message your client is encountering when trying to access the Online Editor, as well as any relevant settings or configurations they have in place on their GroupShare server. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello! 
 It sounds like you're facing a challenging situation with accessing the Online Editor in GroupShare. Since your client is also unable to access it, this could indicate a configuration issue on their GroupShare server. Here are some steps to ensure the correct setup: 
 **Step 1: Verify GroupShare Permissions** 
 1. Ensure that the client has the necessary permissions to access the Online Editor. They should check their user role settings in GroupShare to confirm they have access rights to the projects. 
 **Step 2: Check GroupShare Services** 
 1. The client should verify that all required GroupShare services are running. This can typically be done through the GroupShare administration interface. 
 **Step 3: Review Server Configuration** 
 1. Ensure that the GroupShare server is configured correctly to allow access to the Online Editor. This includes checking firewall settings and ensuring that the necessary ports are open. 
 **Step 4: Test Connection** 
 1. The client can try accessing the Online Editor from a different network or device to rule out any local network issues. 
 **Step 5: Consult Documentation** 
 1. It may be helpful for the client to refer to the official RWS documentation regarding GroupShare and Online Editor configurations to ensure everything is set up correctly. 
 If these steps do not resolve the issue, please provide any specific error messages your client encounters when trying to access the Online Editor. This information will be crucial in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Trados GroupShare > 1. General

Error message in Trados 2022 and unable to use the Online Editor