Hi Cylvie Frechette ,

That's a fair question to ask:) 

Unfortunately, I can't yet confirm anything as I don't have Antidote 12 installed. I'll check with the developers and see if we can get one for testing.

However, as I have Antidote 11 installed, I can confirm I can use it with the plugin for Studio 2021, no conflicts presented.

Unless there are major changes between Antidote 11 and Antidote 12, I shouldn't expect issues.

But this is yet to be confirmed. Hopefully, there are users who already have Antidote 12 and give more feedback.

Regards,

Oana

Hi Oana,

You asked for more feedback, and I gave you mine regarding my unfortunate experience and inability to access Antidote 12 using Trados Studio 2024.

RWS appears to be ignoring this issue.

Many freelance translators in Canada are contractually bound to use Antidote to check the spelling and grammar of their translations prior to delivering them. Accordingly, access to Antidote 12 is not "nice to have" for Trados users in Canada.

Could you please tell me if you have any new information to provide on the status of the Antidote Verifier plug-in?

I cannot put my business at risk by trying to upgrade again if Studio 2024 is not going to work with Antidote and I am unable to fulfil my contractual obligations to my clients.

Please advise at your earliest convenience.

Ian Rahn

Hi Cylvie Frechette , Ian Rahn ,

Apologies for the late reply. I have Antidote12  installed  and been trying to recreate issues, however in my case there is no problem with the compatibility with Studio 2024 and I use it daily...

Please can you attach here the log files, so I can pass them along to Development for further investigation?

The logs should be located here:

C:\Users\[USERNAME]\AppData\Roaming\Trados AppStore\AntidoteVerifier\Logs

Thank you,

Oana

Hi Oana,

Could you please provide me with Antidote Verifier version 4.0.2.0?

That is the only version that will now work for me. I have tried dozens of times to remove the Antidote Verifier 4.0.3.3 plugin and it keeps reappearing in my list of Installed plug-ins in Trados 2024.

When I try to install the latest plugin, Trados will not boot up anymore. I have to go in manually and delete the files (AppData\Roaming\Trados\Trados Studio\18\Plugins\) to regain access to Trados 2024.

Trados also crashes when I copy the plugin file directly into the Packages folder (AppData\Roaming\Trados\Trados Studio\18\Plugins\Packages\).

Antidote 12 is unstable on my computer. I reinstalled Anitdote 11 but Trados 2024 will not allow the Antidote Verifier version 4.0.3.3 to be uninstalled. It never disappears from the list of Installed plugins.

I tried a full uninstall and reinstall of Trados 2024 and tried the repair funcion as well.

My hope is that the older Antidote Verifier versoin 4.0.2.0 will get Antidote working again in Trados 2024.

I have tried to drag and drop the zip file of the logs you requested here. I'm not sure whether or not it worked.

Ian Rahn

Logs.zip

Hi Oana,

I would really appreciate getting the file Antidote Verifier version 4.0.2.0.

I have lost access to Antidote and won't get it back until I can install the older version of Antidote Verifier.

Ian Rahn  

HI Ian Rahn ,

I've sent you a message to support you with the issue.

Regards,

Oana

Hello Oana,
Based on all the information since my fist post, are you able now to confirm full compatibility of the Antidote plugin with Studio? I have since bought a licence for Studio 2024, but I am not installing it until I know for sure it going to work with the Antidote plugin with the new Antidote 12. Current setup is Antidote 11 with Studio 2021.

Cylvie Frechette Oana Nagy is part of QA team and from her light tests has not found reason to think there are incompatibilities.

Hi Oana,

I've tried for the past week to reply, but I get this message: "You cannot currently message this user, either you do not have permission or the user is not accepting messages."

I can't reply to your direct message. I tried to reinstall Trados and reconfigure it from scratch. Now I can no longer access MultiTerm (directly or to create term records within Trados 2024) or Antidote, whose plugin will no longer install without causing Trados 2024 to crash.

We are at the point that only someone taking remote control of my computer is going to be able to resolve this issue. 

Ian

Hi Oana, 

It turns out that the installation of the Antidote Verifier had somehow become corrupted.

The solution entailed NOT having Trados Studio running and running this program:

C:\Program Files (x86)\Trados\Plugin installer\Sdl.Community.SdlPluginInstaller.exe

Run the program at that path and click on the "Uninstall" beside Antidote Verifier.

Then reinstall the Antidote Verifier from the App Store and click on the green link at the top of the AppStore screen prompting you to restart Trados.

Upon restart, it is very important to note that the icons for Antidote may appear only on the Add On tab rather than on the Review tab. In my case, I now have to run Antidote 11 from the Add On tab, but that's not a big deal. It works the same way as before.

Using FreshStart did not solve my problem: without running the above SDL Community SDL Plugin Installer app, I would never have been able to completely uninstall the corrupted version of the plugin and regain my critical access to Antidote 11. 

Ian Rahn

Hi Oana, 

It turns out that the installation of the Antidote Verifier had somehow become corrupted.

The solution entailed NOT having Trados Studio running and running this program:

C:\Program Files (x86)\Trados\Plugin installer\Sdl.Community.SdlPluginInstaller.exe

Run the program at that path and click on the "Uninstall" beside Antidote Verifier.

Then reinstall the Antidote Verifier from the App Store and click on the green link at the top of the AppStore screen prompting you to restart Trados.

Upon restart, it is very important to note that the icons for Antidote may appear only on the Add On tab rather than on the Review tab. In my case, I now have to run Antidote 11 from the Add On tab, but that's not a big deal. It works the same way as before.

Using FreshStart did not solve my problem: without running the above SDL Community SDL Plugin Installer app, I would never have been able to completely uninstall the corrupted version of the plugin and regain my critical access to Antidote 11. 

Ian Rahn

Ian Rahn Cylvie Frechette 

I want to acknowledge the concerns raised about Antidote V12 and Trados Studio 2024 compatibility. There have been some posts in the RWS Community and on social media, but I want to be clear—we don’t yet have enough concrete evidence to confirm that V12 is NOT incompatible with Studio 2024.

As an app provider, we’ve reached out to Druide, and neither of us is aware of specific reasons why issues are being reported. That said, I take this seriously and want to get to the bottom of it.

I know some of you have reported crashes and errors, and I’ve seen mentions of a "corrupt plugin" and cases where refreshing Studio seemed to help. However, these posts don’t provide the detailed data we need to investigate properly, nor do they confirm whether refreshing the installation paths actually resolved the issue.

Right now, we need screenshots of the errors and, more importantly, the log file from:
 C:\Users]\AppData\Roaming\Trados AppStore\AntidoteVerifier\Logs

If you’re experiencing issues, please share this information—it’s the only way we can analyse what’s happening at a code level. We’ve also got an open dev item for this: SDLCOM-6447, which will be assigned as soon as we have enough data to move forward.

I completely understand the frustration and want to reassure you that this isn’t being ignored. We just need the right information to investigate properly.

Thanks for your help!

Lyds