DeepL Translation Provider - version 4.8.22.1 - Trados Studio 2019 - Proxy Authentication Required issue

We have installed the latest version of the DeepL plugin 4.8.22.1

When we tried to use it last week, we got the following error message "There was a connection protocol error. Please check that you have entered the correct port number and other settings". The details of the error message reads "The remote server returned en error (407) Proxy Authentication Required."

See the attached log and screenshots for details.

After talking with our network engineers, we got confirmation first that deepl.com domains are whitelisted, second that this version of the DeepL plugin seems to fail authenticating to our Proxy.

In order to resolve the issue temporarily, a rule has been set to allow the DeepL plugin work without authenticating.

I would appreciate if someone could look at this issue at some point and provide feedback.

Parents
  • Hello @

    We have seen this on occasion with other MT Providers, so the following solution may help you here-

    C:\Program Files (x86)\SDL\SDL Trados Studio:

    • \Studio15 for Trados Studio 2019

    Find SDLTradosStudio.exe.config and open it in a text editor.

    Add the <defaulProxy> tag in the <system.net> element, then just save and close the file.

    The <system.net> element should look like this:
      <system.net>
        <settings>
          <servicePointManager expect100Continue="false" />
        </settings>
        <defaultProxy useDefaultCredentials="true" >
        </defaultProxy>
      </system.net>

    Please let us know if this helps.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • Hello @

    We have seen this on occasion with other MT Providers, so the following solution may help you here-

    C:\Program Files (x86)\SDL\SDL Trados Studio:

    • \Studio15 for Trados Studio 2019

    Find SDLTradosStudio.exe.config and open it in a text editor.

    Add the <defaulProxy> tag in the <system.net> element, then just save and close the file.

    The <system.net> element should look like this:
      <system.net>
        <settings>
          <servicePointManager expect100Continue="false" />
        </settings>
        <defaultProxy useDefaultCredentials="true" >
        </defaultProxy>
      </system.net>

    Please let us know if this helps.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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