OpenAi Translator error:

Question

Hello, 
 I've downloaded the app and installed it, I've also created an account in OpenAI and created the API key but I get the following errors when trying to use it: 
 1. When selecting Model GPT-4, I get the "Not found" error 
 
 2. When selecting GPT3.5 TURBO or TEXT DAVINCI 003, I get the "Bad request" error: 
 
 I tried with all the Prompts and I get the same error for all of them, except for the "No 3rd person singluar pronouns" that I get the "Too many requests" one. 
 Could you please help me on this one? 
 
 Thanks, 
 
 Bego,

Rocío Valero · Answer

Patrick Andrew Hartnett 
 Hi, Patrick. I'm having the same problem as Bego&ntilde;a. I got either "Bad request" or "Not found". Then, after I entered my credit card information in OpenAI, I got the same messages or "Unauthorized". I can log into the OpenAi platform without a problem, but not activate my API key for Trados 2022. I created several API keys and tried with all of them, and with several segments from a project too. I also filled out the "Search from" field.

Patrick Andrew Hartnett · Answer

Hi Rocío Valero , thank you very much for spending time with me this afternoon, in a debug session to identify the root cause of the issues reported. I've been able to identify what is causing the underlying exception from the log file you provided. 
 I will work on a new release in these days to resolve this issue definitvely and circle back to you. 
 Amazing support, thx much (y)

Patrick Andrew Hartnett · Answer

Hi Begoña Manzano Garrido , Carlos Terán , Ziad Chama , Rocío Valero , Enrico Rosso 
 We have deployed a new release, version 1.0.1.1 on the AppStore that resolves the issue where OpenAI API was returning a Bad Requset response. The issue was related to the locale settings from your computer where the decimal seperater can be defined as comma or full stop 
 Please download the latest release from the AppStore directly here or install via the AppStore integration 
 Thank you all for your continuing support (especially Rocío Valero :-)) & look forward to getting more feedback.

Paul · Answer

Begoña Manzano Garrido 
 Nice to see you trying this one out... I think you may be the first to provide any feedback! 
 An observation at this stage would be that you don't seem to have selected anything from the Search dropdown ad it's blank. I'm not sure why this would be as it's always populated for me and I have choose between source or target. Perhaps you can try selecting something first? 
 You show this for example: 
 
 I have this: 
 
 However, I have also noticed that the OpenAI server is so slow at the moment that multiple calls seem to result in nothing at all. Can you also test this with the default prompt that only asks for a single translation? That works for me. 
 We'll do some more testing but I have a feeling this could be a problem on the OpenAI end as they have been inundated in the last months with an unexpected demand and they need to do a lot of work to improve their ability to support the demand.

Paul · Answer

Begoña Manzano Garrido 
 Hmnn... I just tried again and with a slightly shorter sentence all is well: 
 
 But with a longer sentence I get no results. I do think this is a performance issue at the moment that may be out of our control, but we will investigate.

Patrick Andrew Hartnett · Answer

We will investigate these errors, and interpret better the messages that are returned from the OpenAI API. As you already noted, this is most likely related to a time-out as the gpt-3.5-turbo and especially gpt-4 models don't seem to be provisioned appropriately for public consumption at the scale they are used. Also Consider that you need a paid account to access both gpt-3.5-turbo and gpt-4. Additionally, some countries are not allowed access to the API entirely, like Italy. The model text-davinci-003 (e.g. gpt 3.0) is available for free for the first 3 months and is resonably fast, so might be worth confirming if this working, just to confirm you are able to communicate with the OpenAI API. It will help to narrow down the cause.

Patrick Andrew Hartnett · Answer

Countries such as North Korea, Iran, China, Cuba, and Syria are among the countries where ChatGPT is not accessible. 
 Italy banned ChatGPT over Data Privacy Concerns and talks that Germany and France will soon follow. I'm reading now that Spain opened an offical investigation into OpenAI's ChatGPT over a potential data breach in the last days... not sure what that means exactly with general accessiblity. 
 One way to confirm definitively if you can access the OpenAI API from where you are located in the world, is to load the website in a browser: https://platform.openai.com/ and login

RWS AppStore > 2. RWS AppStore Applications

OpenAi Translator error:

Top Replies